Catch up quickly with AI Briefer

  • Updated on Sep 21, 2025
  • Published on Dec 10, 2024
  • 3 minute(s) read
  • Shoshana Brickman
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Sales rep, Sales manager, Sales leader

Gong Foundation*

AI Briefer helps you catch up quickly by generating structured summaries called briefs for your calls, deals, accounts, and contacts. Briefs give you the key information you need for handovers, executive summaries, meeting preparation, and more.

This article outlines where you can get briefed in Gong on your accounts, deals, calls, and contacts.

Get briefed on accounts and deals

From the homepage

Homepage

  1. Select an account under Accounts AI.  

  2. Click Get briefed and choose a brief type from the menu.

  3. To customize the scope or period, click the An arrow points to a highlighted section emphasizing key information in the document. beside Generated for.  
    Interface showing GONG's Account AI feature with search and brief options highlighted.

From the account page

Account page

  1. Click Account AI in the top right corner.

Sales Navigator interface showing account details and activity metrics for Acme.

  1. In the panel that opens, you’ll see the default brief type set by your admin, or the most recent brief type that you viewed.

  2. To view a different brief, click Change brief. Choose a different brief type, scope (deal or account), or period, and click Get briefed.

    Account overview section highlighting the time period for data analysis and brief details.

  3. To translate the brief into a different language, click on the language selector.  

From a deal board

Deals > Pipeline

To view a deal overview brief

  1. Click on an account to open the deal panel and open the Briefs tab.
    You’ll see the default brief type set by your admin, or the most recent brief type that you viewed. 

  2. To view a different brief, click Change brief. Choose a different brief type, scope (deal or entire account), or period, and click Get briefed.
    Overview of Acme account with options for brief type, scope, and period selection.

  3. To translate the brief into a different language, click on the language selector.

To view a deal risk brief

  1. Click on an account to open the deal panel and open the Score tab.
    You’ll see the default brief type set by your admin. This brief type is fixed, and can’t be adjusted.

    Overview of Acme deal health with high likelihood score and recent updates.

From Engage*:

Engage > Accounts or Pipeline

  1. Click Account AI in the top right corner.

    Accounts interface showing search results and recommended contacts for Acme.

    You’ll see the default brief type set by your admin, or the most recent brief type that you viewed.

  2. To view a different brief, click Change brief. Choose a different brief type, scope (deal or entire account), or period, and click Get briefed.

  3. To translate the brief into a different language, click on the language selector.

Get briefed on calls

Call page

When you open a call page, a default call brief is displayed in the Briefs tab on the left.

Overview of call highlights and brief options for the Acme weekly sync meeting.

  1. To view a different brief, click on the brief name and choose from the menu.

  2. To translate the brief into a different language, click on the language selector.

Get briefed on contacts

Engage > Accounts or Pipeline

  1. Click on a contact or lead to open the contact drawer and then click Briefs.

    You’ll see the default brief type set by your admin, or the most recent brief type that you viewed.

    Overview of Julia Smith's contact details and responsibilities in the Gong platform.

  2. To view a different brief, click Change brief. Choose a different brief type or period, and click Get briefed.

  3. To translate the brief into a different language, click on the language selector.

Deals > Pipeline

  1. Click on an account to open the deal panel and then open the Contacts tab.

  2. Click on a contact to open the contact drawer and then click Briefs.

    You’ll see the default brief type set by your admin, or the most recent brief type that you viewed.

    Overview of a contact's details and brief options in a sales pipeline interface.

  3. To view a different brief, click Change brief. Choose a different brief type or period, and click Get briefed.

  4. To translate the brief into a different language, click on the language selector.

Considerations

Date range limitations: AI Briefer supports preset or custom date ranges up to 1 year. Within that range, it covers up to 60 calls and 500 emails. If your selection exceeds this, not all conversations will be included.

Scope alignment: Brief types may contain CRM fields that are associated with deals, accounts, leads, or contacts. If you’re viewing a brief type that contains CRM fields that don’t align with the entity you’re viewing, some data may be unavailable. For example, if you’re viewing an account and choose a brief type with deal-related CRM fields, or you’re viewing a contact and choose a brief type with lead-related CRM fields, some data may be unavailable.

*The features available to you depend on your company’s plan and your assigned seats.

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