Gong Assistant is an AI-powered agent that introduces a new way to ask questions in Gong. It builds on the AI Ask Anything about a call experience by providing a conversational AI assistant that can answer questions, summarize information, and generate content based on Gong data.
Ask anything on a call answers a single question about a call transcript, while Gong Assistant supports an ongoing conversation. Team members can ask follow-up questions, request different formats, or ask for additional insights in the same chat.
On the call page, Gong Assistant will replace AI Ask Anything on a call as the way to ask questions about a conversation. In future, Gong Assistant will also be available for accounts, deals, contacts, and search.
Gong Assistant will be available on the call page in March 2026.
This article explains what’s changing on the call page, the new capabilities provided by Gong Assistant, and what users can expect during the transition.
What’s changing on the call page
Today, the AI Ask Anything on a call panel allows users to ask questions about a call and receive answers based on the transcript.
Gong Assistant will replace this panel with a chat interface. The assistant understands the context of the call, its participants, accounts, and deals, and allows users to ask follow-up questions in the same conversation.
When Gong Assistant opens, a chat panel appears on the right side of the call page.
The following table summarizes the main differences between AI Ask Anything and the Gong Assistant.
AI Ask Anything on a call | Gong Assistant |
|---|---|
Single questions only | Chat interface for an ongoing conversation |
Answers based only on the call transcript | Answers based on the call transcript and account, deal, and participant data |
Responses appear as short bullet points | Responses can appear in different formats defined by the user |
Access to additional context
AI Ask Anything on a call generates answers using only the transcript of the current call.
Gong Assistant can access additional information related to the call. This may include:
Other calls with the same participants
Account information
Deal information related to the call
This allows the assistant to answer broader questions. For example:
Was this topic discussed in a previous call with this customer?
Has the customer raised this objection in the past?
What follow-up actions were agreed upon?
Conversational interaction
With AI Ask Anything on a call, each question is asked independently.
Gong Assistant supports a conversation. Users can ask a question, review the response, and continue asking follow-up questions in the same chat.
The assistant keeps the context of the conversation while the chat remains open.
Team members can also start a new chat at any time.
Response format
AI Ask Anything on a call returns answers as a short list of bullet points.
Gong Assistant responses can appear in different formats depending on the request. For example:
Bullet points
Short paragraphs
Structured summaries
Follow-up email
Responses also include citations that link to the relevant part of the call transcript.
Chat history
Gong Assistant keeps a history of conversations. Each chat can be reopened from the chat panel.
Team members can also start multiple chats for the same call. For example, one chat may focus on summarizing the call while another may be used to draft a follow-up email.
Transition period
When Gong Assistant becomes available on the call page, both experiences will be available for a limited time.
During this transition period:
AI Ask Anything on a call remains available
Gong Assistant can be opened from the call page
A message in the AI Ask Anything panel directs users to the assistant
After this period, Gong Assistant becomes the primary way to ask questions about a call.
Who can access Gong Assistant
You need a Gong Foundation seat to use Gong Assistant.
If Gong Assistant is not available for a user, AI Ask Anything on a call continues to be available during the transition period.