Who can use this: Any team member
Available on: Gong Foundation
Gong Assistant is a chat panel where you ask questions about your Gong data and create documents and Gong assets from it.
What you can do with Gong Assistant
Gong Assistant answers questions and produces content from Gong data. With it, you can:
Ask questions about conversations and customer interactions
Analyze themes, trends, and feedback across conversations
Create sales documents from Gong data
Build Gong assets, such as scorecards
Upload files for extra context
Ask follow-up questions
What Gong Assistant can do in a chat depends on the information available to it.
Gong Assistant can also run agents: click Ask an agent below the prompt box. Learn more about running agents in Gong Assistant and agents.
For longer, more detailed reports, see Use Deep mode.
Where you can use Gong Assistant
You can open Gong Assistant from several places, and the place you start from sets what it analyzes first.
A call page
Search
The Account console
The Gong Assistant page
Your library or Company library
To compare these places and open each one, see Where you can use Gong Assistant.
How Gong Assistant knows what to analyze
Gong Assistant works from the place you start and anything you add. It can often work out timeframes, accounts, and people from the way you phrase a question, and you can also choose calls, folders, streams, or uploaded files yourself.
Gong Assistant uses only what you have access to in Gong. It draws on the calls you can access, and for account or deal analysis it can also use emails Gong captured for that account or deal. Which emails are available depends on your company's email capture settings and on your access.
To choose context yourself, see Add calls, folders, and streams to Gong Assistant. To word a question or set filters, see Refine questions with natural language or filters.
Chat with Gong Assistant
Each conversation with Gong Assistant is a chat. You can ask a follow-up question and Gong Assistant refers to earlier messages in the chat for context while the chat stays open. Gong saves your chat history, and only you can see it. Start a new chat when you move to a different topic or want to leave earlier context behind.
To manage your chats, see Start a new chat or return to a previous chat in Gong Assistant.
Documents and Gong assets
Required permissions:
Create documents to create documents, and Build assets to build Gong assets.
Ask Gong Assistant to create a document or a Gong asset from your Gong data. Examples include:
Internal enablement documents
Sales training materials
Competitive battlecards
FAQs for customer-facing teams
Call scripts or talk tracks
Scorecards
Documents and assets that you create open on the Gong Assistant page, where you can ask for changes and get updated versions. Learn more about Create documents and Gong assets with Gong Assistant.
Files you upload
Upload files when you want Gong Assistant to work with information that is not in your Gong conversations, such as requirements documents, sales playbooks, internal documentation, draft proposals, or draft emails. You can also upload a template or an example for Gong Assistant to follow.
Each file stays with the conversation where you add it, and it remains available when you return to that chat. Learn more about Upload files to Gong Assistant.
What you need to use Gong Assistant
You need a Gong Foundation seat to use Gong Assistant. Admins can learn how to give team members access in Set up access to Gong Assistant.