Who can use this: Any team member
Available on: Gong Engage
Ideal for: Sales rep
The activity feed provides real-time updates on customer and prospect interactions, to keep you informed and focused on key accounts and contacts.
Open the activity feed
To open the activity feed:
From the left sidebar, click To-dos.
At the top right of the page, click the lightning bolt.
The red number next to the lightning bolt icon shows how many new updates you have in your activity feed.
Events in your activity feed
You can see events related to:
Emails you've sent
People you've emailed or interacted with through flows
Contacts from accounts assigned to you in your CRM
Leads assigned to you in your CRM
Contacts from deals you own in your CRM
The following table describes the types of events in the feed.
Event | Definition |
|---|---|
Email opened | Someone opened an email sent via Gong or Gmail using the Gong Anywhere Chrome extension. |
Link clicked | Someone clicked a link in an email sent via Gong or Gmail using the Gong Anywhere Chrome extension. |
Shared call viewed | Someone viewed a shared call. |
Third party app interactions (digital interactions) | Indicates when prospects interact with third-party apps integrated with Gong, such as taking a survey or viewing a contract. See the list of apps that can create digital interactions in Gong. To connect to these apps, talk to your admin. |
Note:
Your admin can turn email open and click tracking on or off for your company. If open or click tracking is turned off, those events are not shown in your activity feed.
Customize your activity feed
You can switch each option on or off to customize your individual feed. By default, all options are switched on.
Option | What you get | Example |
|---|---|---|
Emails you've sent | Turn this option on to avoid missing events related to your email activity. You see open and click events for emails you've sent in the last 30 days, and only for emails sent through Gong or the Gong Anywhere Chrome extension to a contact or lead in your CRM. You see email open and click events only if your admin has open and click tracking turned on for your company. | Not applicable. |
People you've interacted with | If you need to stay up to speed on interactions with people you engage with, this option expands visibility beyond your direct interactions with those people. It shows updates on activity initiated by you or anyone from your company for people you've emailed or interacted with through flows in the last 30 days. You also get account-level updates unrelated to a specific contact. | You added Jane Doe to a flow 7 days ago. If Jane opens one of your emails or an email from a colleague, you receive an update in your feed. For an account-level update, someone from Acme visited your company's website. |
Accounts and deals assigned to you | This option helps you track key account engagement without missing critical updates. It gives you updates on activity initiated by you or anyone from your company for people from accounts and deals assigned to you in your CRM, as configured by your admin. | You or your colleague shares a call with Jane Doe, who works at Acme, and the Acme account is assigned to you in your CRM. If Jane views the call that you or your colleague shared, you receive an update in your feed. |
Note:
You only get updates from third parties, such as quote-related events from Dealhub or intent signals from G2, if you have the People you've interacted with or Accounts and deals assigned to you option switched on.
View and reply to emails from the feed
Click an email open or click event to view the email associated with the event. If you're one of the email recipients, you can reply to or forward the email directly from the email itself.
Hover over the name of a contact to get context and take quick actions, like a one-off call or email.
Frequently asked questions
Why am I not seeing any updates in my activity feed?
You may not see any updates if no emails were sent through Gong or if there are no updates on the activity or people you're following. Try adjusting your activity feed settings.
Are events in the activity feed limited to a specific time frame?
No. Events in the activity feed are not limited to a specific time frame. You can scroll through the feed to see any past events.
How do I know when I have new updates?
The red number next to the lightning bolt icon shows how many new updates you have in your activity feed.
What happens to my feed if I change the to-do assignee?
If you change the to-do assignee at the top left of the To-dos page to someone else, your feed still shows only your events, not the events of the new to-do assignee you selected.