Stay informed with Business pulse mobile feed

Sales manager, Manager of managers, Sales leader

Gong Foundation

Business pulse is a mobile-first feed that highlights important developments in key business accounts for sales leaders. It keeps them informed on account activity and deal progression by delivering concise insights and engaging headlines directly to their mobile devices.

Business pulse helps sales leaders stay informed about team activity and account milestones by:

• Highlighting key account developments without relying on manual status updates or team reports.

• Delivering a lightweight, scrollable experience for quick insights on the go — whether you're between meetings or commuting.

• Surfacing important deal milestones and recommending new accounts to follow, so you never miss what matters most.

Who has access to Business Pulse

Business Pulse is aimed at sales leaders, with access automatically enabled for all managers. Admins can manage access to the feed from permission profiles:

1. Go to Admin Center > Settings.  

2. Under People, click Permission profiles.

3. Click the relevant profile name.

4. Under Pages, select or deselect Mobile app Business pulse feed.

   

What updates appear in Business pulse

The mobile feed includes three types of updates for your followed and suggested accounts:

• New customer calls: Surfaces risks, highlights, and next steps from recent customer conversations.

• CRM changes: Includes stage moves, closed won/lost deals, financial developments, and close date changes, including context on what may have driven them.

• Weekly account recaps: Comprehensive summaries for all accounts that had activity in the last week.

How to use Business pulse

Accessing the feed

Once enabled, Business pulse appears as a new tab in the Gong mobile app and becomes the first view when opening the app.

Managing followed accounts

The feed includes accounts you actively follow as well as accounts suggested by Gong, including:

• Largest deals closing soon

• Your recent meetings

• Upcoming meetings

• High engagement accounts

If Business pulse shows no updates, you may not follow any accounts, have any suggested accounts, or there’s no recent activity.

Click Manage in the top right corner to see a list of your followed accounts:

1. To follow new accounts:

   1. Search for the relevant account.

   2. Tap to add it to your followed list.

2. To unfollow accounts:

   1. Swipe left on any account in your followed list.

   2. Tap: iOS:

      Android:

Available actions on your call updates

From any call update card, you can:

1. See a summary including:

   • Account name

   • Title describing the update

   • Description with key details

2. Tap Follow button (available for suggested accounts).

3. Tap to access Ask anything, and get AI-powered answers about the call.

4. Tap: iOS:

   Android: to share the call with:

   • People at your company

   • Anyone with the link (30 days)

   • Restricted (30 days)

     Note:

     If you choose to share with people outside your company, access to the call is limited to 30 days. You can choose to share the call with a public link (anyone with the link can access it) or a restricted link (only people specified during the share process can access it).

5. Click to:

   • Follow account (available for suggested accounts) or Unfollow account (for followed accounts)

   • Don’t show account again (for suggested accounts)

   • Go to call

   • Ask anything

   • Share the call

   • Why am I seeing this account. Understand why this account has appeared on your feed.

6. Tap the update to review calls on the go, and complete further actions such as accessing Spotlight and make comments.

Available actions on your CRM and weekly account updates

From any CRM or weekly update card, you can:

1. See a summary including:

   • Account name

   • Title describing the update

   • Description with key details

2. Tap Follow button (available for suggested accounts).

3. Tap the name of the company or anywhere on the update to see the account page.

4. Tap to access Ask anything, and get AI-powered answers about the account.

5. Tap: iOS:

   Android:  to share the update text via your phone apps.

6. Click to:

   1. Follow account (available for suggested accounts) or Unfollow account (for followed accounts)

   2. Don’t show account again (for suggested accounts)

   3. Go to call

   4. Ask anything

   5. Share the call

   6. Why am I seeing this account. Understand why this account has appeared on your feed.

*The features available to you depend on your company’s plan and your assigned seats.