Who can use this: Any team member
Available on: Gong Engage
Ideal for: Sales rep, Sales manager
The Gong Extension connects Engage to three places: your Gmail inbox, your Outlook inbox, and your CRM. From an email or contact record, you can work through to-dos, send tracked emails, apply templates, and add people to flows.
Work in Gmail
When you open an email in Gmail, Gong Extension shows you which people in the thread are CRM contacts and whether they’ve engaged with your recent emails. From the contact panel, you can complete email to-dos, start a call, and get AI-generated answers about the contact. In the compose window, you can insert templates and blocks and rephrase your draft. Everything syncs back to Gong automatically, without leaving your inbox.
Track email engagement
Every email you send to a CRM contact from Gmail is tracked automatically. A counter next to each email in your inbox shows opens and link clicks as they happen, so you can see which messages landed and follow up at the right moment. Tracking works for HTML emails sent to contacts in your connected CRM.
Track email engagement with Gong Extension
Work in your CRM
On any contact or account page in Salesforce, Dynamics, or HubSpot, Gong Extension brings up a panel showing Gong activity, flow status, and recent interaction history. You can update CRM fields, start an email or call, and use Ask anything to get AI answers based on your conversations with that contact.
Use Gong Extension in your CRM
Add people to a flow from your CRM
From any supported contact record, you can add someone to an Engage flow. From a list view or report, you can select up to 2,000 contacts and add them all at once, turning a CRM list into an active outreach sequence without leaving the page.
Add people to a flow from your CRM
Work in Outlook
If your team uses Outlook rather than Gmail, the Gong Extension Outlook add-in brings the same Engage features into your inbox. Templates, blocks, rephrase, contact context, and to-dos are all available from a side panel alongside your emails. For email tracking to work in Outlook, the add-in needs to be deployed by an admin for your whole company.
Get set up
Install Gong Extension: for Gmail and supported CRMs
Install Gong Extension Outlook add-in: for Outlook
Frequently asked questions
Do I need both the Chrome extension and the Outlook add-in?
Only if your team works across both Gmail and Outlook. The two are independent, meaning you can install one, both, or neither depending on what you use. If your team uses Outlook, the add-in gives you the same Engage features there.
What is the difference between Gong Extension and Gong for Outlook?
Gong Extension is for teams with a Gong Engage license and includes full Engage functionality in Outlook. Gong for Outlook is for teams without Engage. It provides meeting link automation but not Engage features. If you have Engage, use Gong Extension. See Install Gong Extension Outlook add-in for a full comparison.
Does Gong Extension work with Classic Outlook?
No. The Outlook add-in requires New Outlook. Classic Outlook is not supported. The Chrome extension works independently of Outlook and is not affected by this requirement.