Who can use this: Tech admin, Business admin
Available on: Any Gong plan
The Credits page gives you a live view of your company's credit balance and usage details. Use it to monitor how quickly credits are being consumed, download usage reports, and manage your credit balance.
See credit usage
View your credit balance and usage details in Gong.
To view your company’s credit usage:
From the left sidebar, click Admin center.
In the Settings tab, click Gong credits under Reports. The page opens on the Credit usage tab.
The Gong credits page shows:
Credits: Your credit balance shown as a progress bar, including the number of credits used out of your total and the next annual reset date
Credits used: The percentage of credits consumed and the number of credits used out of your total
Credits will run out in: The estimated number of days until your credits are exhausted, based on usage over the last 30 days
Average daily usage: The average number of credits consumed per day, based on usage over the last 30 days
Reduce Gong credit consumption
Each credit-based feature has settings that affect how many credits it consumes. You can reduce consumption by adjusting these settings for each feature.
Generate reports on credit usage
You can download the following reports:
Credit usage: see how credits are consumed
Credit balance: see how many credits you had left
Purchase history: see how many credits you’ve purchased
To download the reports:
In the Gong credits page, click Download credit reports.
Select the report you want to download:
Credit usage
Credit balance
Purchase history
Select the date range the report should cover.
Click Export report.
Credit usage report fields
Column name | Description |
|---|---|
Usage date | The date the AI data was processed. |
Feature type | The feature processing the AI data. |
Feature name | The name of the AI feature instance that the AI data was processed for. |
Usage action | The type of action. For example, for smart trackers the action is continuous. |
Integration | The name of the MCP integration used to process AI data. |
User ID | The team member who used a feature that consumed Gong credits. |
Credits used | The number of credits used to generate the AI data |
Usage breakdown | A breakdown of how many calls, emails, and web searches were processed. |
# of requests | The number of API requests made |
Credit balance report fields
Column name | Description |
|---|---|
Action date | The date the AI data was generated |
Action | The action which changed the credit balance, for example, adding, consuming credits |
Method | The type of change applied to the credit balance, such as credits used, added, or expired. |
# of credits | The number of credits consumed by this action |
Total credits before | The total number of credits before this action |
Total credits after | The total number of credits remaining |
Purchase history report fields
Column name | Description |
|---|---|
Purchase time | The date and time the credits were purchased |
# of credits | The number of credits purchased |
Availability start date | The date the credits become available to the company |
Expiration date | The date the credits expire |
Remaining credits | The number of credits remaining |
Buy more credits
To continue processing data, purchase additional credits.
Contact your Gong account team to buy more Gong credits.
A guide to Gong credits
See how to get started with Gong credits.