All team members
Any Gong plan*
Email labels are Gong generated labels that allow you to easily identify the status of a deal. This way, the key theme can be understood at a glance, without needing to search through lengthy email threads.
Gong’s AI model analyzes the email thread and automatically generates one or multiple email labels, highlighting the topics discussed. This time-saving feature helps you to quickly view the status of a deal. Email labels are displayed in both the account page and in the activity tab of the deal panel.
How email labels look in the deal panel
Deals > Pipeline > Deal panel > Activity tab
How email labels look on the account page
List of email labels
Gong currently auto-generates the following email labels (in bold), followed by the topics it covers:
Red flag: Red flag, reject
Pricing: Pricing
+Contact info: Personal info
Out of office notice: Out of office
Scheduling: Scheduling, invite sent, invite cancelled, invite accept, invite decline, invite tentative
Auto reply: Auto-reply
Spam: Spam
Payments: Payments
Legal: Legal
Meeting needs action: Meeting needs action
*The features available to you depend on your company’s plan and your assigned seats.