Login
    Contents x
    Upload recorded calls
    • 1 minute read
    • Contributors
    • PDF
    Contents

    Upload recorded calls

    • 1 minute read
    • Contributors
    • PDF
    Article summary

    Upload calls to Gong when they're recorded by other tools (such as a telephony system). Benefit from analysis of each call, even though they are 1-track, and a copy of the transcript.

    1. Go to Conversations > Search and click Upload calls in the top right corner.

      This opens the Upload calls dialog.

    2. Drag the call file into the dialog and click Upload.

       Sales_conversations_upload  

       Sales_conversations_upload

    3. We'll upload, analyze, and transcribe the call. You'll receive an email letting you know when it's ready.

      Associate the call to an account or opportunity so it's included in related activity.

    Note:

    When a call is uploaded, participants appear as Caller 1, Caller 2, etc. This is because calls are uploaded without any metadata about the participants, so they aren't identifiable.

    Important:

    For calls manually uploaded to Gong via the web app, the file size limit is 2GB. If the call size exceeds 2GB, you'll get an error. The following file types are supported: WAV, MP3, MP4, MKV and FLAC.

    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout
    ESC

    Eddy, a genAI helper, will scrub our help center to give you an answer that summarizes our content. Ask a question in plain language and let me do the rest.