Who can use this: Any team member
Available on: Any Gong plan
Ideal for: RevOps, Sales manager, Manager of managers
Required permissions: Export reports to CSV
Export data for a filtered set of calls as a CSV report delivered by email. You can choose to include call metadata, participant data, conversation analytics, CRM data, tracker data, topic data, and host manager hierarchy.
Note:
The Export reports to CSV permission is required. The report is sent to your email and is not available for download directly in Gong.
Download call data
Apply filters first to define the call set you want to export, then request the report. Gong emails you when the report is ready.
To download call data:
From the left sidebar, click Conversations, and select Search.
Apply the filters that define the calls you want to export.
Click the More actions icon
at the top right of the Search Results panel and select Download call data.Choose which data categories to include in the report: CRM data, trackers data, topics data, call host manager hierarchy, and participant data.
Click Send report via email.
Gong sends the CSV report to your email address. The time to receive the report depends on the size of your filtered call set.
What the report includes
The CSV contains one row per call. The columns included depend on the data categories you selected when requesting the report.
Column | Description |
|---|---|
Call title, date, and time | Title, date, and time of the call. |
Language | Language spoken in the call, represented as a three-letter ISO-639-2/B code (for example, eng, fre, spa). Uses und for undetermined and zxx when there is not enough linguistic content for identification. |
Duration | Length of the call. |
Word count | Total words spoken in the call. |
Status | Whether the call processing is completed or not. |
Conferencing provider | The platform the call took place on (for example, Zoom). |
Internal or external | Whether the call was internal (team only) or with external participants. |
Direction | Inbound or outbound. |
Disposition | Call outcome as set in the telephony system. |
Host details | Name, email, and title of the call host. |
Manager hierarchy | Names and email addresses of the host's managers. |
Participant details | Company, non-company, and unclassified participant information. |
Number of invitees, attendees, speakers | Counts by company, non-company, and total. |
Time spoken | Speaking time by host, company, non-company, unaffiliated, and unlabeled participants. |
Number of questions asked | Question counts by host, company, non-company, unaffiliated, and unlabeled participants. |
Screenshare details | Browser shared, presentation shown, company webcam on screen, non-company webcam on screen. |
Conversation details | Talk ratio, longest monologue, longest customer story, patience, and interactivity scores. |
CRM lead details | Up to three lead associations: company name, CRM ID, internal ID, status at time of call and current status, name, email, title. |
CRM account details | Up to three account associations: CRM ID, internal ID, account name, and deal data (up to three deals per account: name, CRM ID, internal ID, stage, deal value, closed and won status). |
Trackers and smart trackers | Number of occurrences per tracker detected in the call. |
Topics mentioned | Topics discussed and the duration each was discussed. |
Link to call | Direct URL to the call in Gong. |
Private | Whether the call is set to private. |
Frequently asked questions
How long does it take to receive the report?
How long your report takes to generate depends on how many calls match your filters and how much data you include. Larger reports may take a little longer. Gong will email you when your report is ready.
I did not receive the report. What should I check?
If you don’t see the report, check your spam folder first. Gong sends it to the email address associated with your account. If you still don’t receive it, make sure your filters returned results and that you have the Export reports to CSV permission. Then try requesting the export again.