Automatically collect calls in streams

Streams save you time and help you find calls that are important to you by automatically collecting calls as they happen, according to criteria that you set. With streams you can:

• Collect calls that match criteria that’s important to you and your team using words, trackers, call titles, and more.

• Let people know when new calls are added to a stream via email or Slack.

Learn how to create and manage streams here.

Note:

For a winning recipe on how to integrate streams in your workflow, see Coaching in a pipeline review

View a stream

1. Go to Conversations > Your library or Conversations > Company library.
   On the left side, you’ll see folders, marked with , and streams marked with . If the folder or stream is shared with other people, you’ll see this indicated in the icon.

2. Click on the stream you want to view from the left panel. Calls that have been collected are shown on the right, with the most recent call at the top.

3. Hover over the top right corner of any call card and you can add the call to a folder.

4. Click on any call to open the call page.

Note:

If you don’t have permission to access a call, for example, if the stream collected a private call, it is unavailable.

Preset streams

Preset streams are already collecting calls for you. You can edit them by adding or removing filters. Subscribe to them and you'll be notified about new calls.

• Deal streams collect calls relating to deal stages:

  • Stage: Closed lost

  • Stage: Closed Won-Rollover

  • Stage: Discover

• The Economic pulse (by Gong) stream collects calls where customers discuss the economy. For example, when customers mention layoffs, recession, inflation, market dynamics or similar. These terms are defined in the Economic pulse (by Gong) tracker. Managers are automatically subscribed to the Economic Pulse (by Gong) stream, which means they get a weekly mail with calls hosted by members on their team if the economy was discussed. Managers can unsubscribe directly from the mail, or from the My Notifications page.

  Note:

  The mail is sent to managers based on the team hierarchy defined when they were added as Gong team members.