All team members
Any Gong plan*
You're notified about comments in Gong in Collaboration > Received on your homepage.
When you'll be notified
Here's when you can expect to be notified about a comment made on a call:
When someone comments on a call you follow.
Calls you follow are defined as:
A call you participated in or are in the participants list for, whether you attended or not
A call someone mentioned you in a comment on
A call comment thread you participated in
A call that you subscribed to by clicking Notify me about new comments in the call page Comments panel
When someone mentions you in a comment
When someone replies to your comment
When someone replies in a thread you commented in
Get notified outside Gong
Stay on top of important deal collaboration by making sure you're notified via email or Slack when someone comments on a call you're following.
In Gong, click your name at the top right, and go to My Notifications > Comments.
Make sure that notifications for comments are turned on for email or Slack, as per your preference.
When you won't be notified about a comment
You won't get notified in the following situations:
When you made the comment, even when you tag yourself
When you aren't permitted to see the comment. For example, when the comment is set to be shown to specific people only.
When the comment is shared with specific people, you won't receive a notification unless you are tagged.
Good to know
For email notifications, Gong gathers comments that are made within a 30 minute period into one batch, so that if someone leaves multiple comments within a 30 minute window, you're only notified once.
When you get notifications about comments in Slack, you can reply to them directly in Slack, and the comments will be synced with Gong. For more, read this.
*The features available to you depend on your company’s plan and your assigned seats.