About notifications on comments

You're notified about comments in Gong in Collaboration > Received on your homepage.

When you'll be notified

Here's when you can expect to be notified about a comment made on a call:

• When someone comments on a call you follow.

  Calls you follow are defined as:

  • A call you participated in or are in the participants list for, whether you attended or not

  • A call someone mentioned you in a comment on

  • A call comment thread you participated in

  • A call that you subscribed to by clicking Notify me about new comments in the call page Comments panel

• When someone mentions you in a comment

• When someone replies to your comment

• When someone replies in a thread you commented in

Get notified outside Gong

Stay on top of important deal collaboration by making sure you're notified via email or Slack when someone comments on a call you're following.

1. In Gong, click your name at the top right, and go to My Notifications > Comments.

2. Make sure that notifications for comments are turned on for email or Slack, as per your preference.

When you won't be notified about a comment

You won't get notified in the following situations:

• When you made the comment, even when you tag yourself

• When you aren't permitted to see the comment. For example, when the comment is set to be shown to specific people only.

• When the comment is shared with specific people, you won't receive a notification unless you are tagged.

Good to know

• For email notifications, Gong gathers comments that are made within a 30 minute period into one batch, so that if someone leaves multiple comments within a 30 minute window, you're only notified once.

• When you get notifications about comments in Slack, you can reply to them directly in Slack, and the comments will be synced with Gong. For more, read this.