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Set spoken languages

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Shoshana Brickman
  • Updated

Gong supports 70+ languages, more languages than any other revenue intelligence provider. We automatically detect many of these languages, so your team automatically gets their transcript and insights in the correct language. 

For a list of the languages that are automatically detected and supported in Gong, see tables 1 and 2 here.

For languages that we’ve recently added, you’ll need to set the languages your team speaks in advance, so that we can provide transcripts and insights in those languages. 

Which languages need to be set in advance?

If team members speak any of the following languages in their calls, they need to be set in advance.

Language

Country

Albanian

Albania

Amharic

Ethiopia

Arabic

Algeria, Bahrain, Egypt, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Morocco, Oman, Qatar, State of Palestine, Tunisia, Yemen

Armenian

Armenia

Azerbaijani

Azerbaijan

Basque

Spain

Bengali

Bangladesh, India

Bosnian

Bosnia and Herzegovina

Bulgarian

Bulgaria

Burmese

Myanmar

Cantonese

Traditional Hong Kong

Catalan

Spain

Croatian

Croatia

Czech

Czech Republic

Estonian

Estonia

Filipino

Philippines

Finnish

Finland

French

Canada

Galician

Spain

Georgian

Georgia

German

Switzerland, Austria

Greek

Greece

Hungarian

Hungary

Icelandic

Iceland

Italian

Switzerland

Javanese

Indonesia

Kannada

India

Kazakh

Kazakhstan

Khmer

Cambodia

Lao

Laos

Latvian

Latvia

Lithuanian

Lithuania

Macedonian

North Macedonia

Marathi

India

Mongolian

Mongolia

Nepali

Nepal

Norwegian Bokmål

Norway

Panjabi

Gurmukhi India

Polish

Poland

Romanian

Romania

Serbian

Serbia

Sinhala

Sri Lanka

Slovak

Slovakia

Slovenian

Slovenia

Swahili

Tanzania, Kenya

Swedish

Sweden

Ukrainian

Ukraine

Urdu

India, Pakistan

Uzbek

Uzbekistan

Vietnamese

Vietnam

Zulu

South Africa

  • You can set up to 4 languages per team member.

  • If people on your team speak more than one language, then all of the languages need to be set in advance, even ones that are otherwise detected automatically.

For example: If someone speaks both Polish and English during calls, both languages must be set as spoken languages, in order to ensure that transcripts and insights are provided in those languages.

Individuals can set their own languages

In addition to setting languages for your team, individual team members can set their own languages via their My Profile page.

User_Profile_Set_my_Languages.png

Note

Individual team members can override the languages set by their admin, and admins can override the languages set by individual team members.

FAQs

If I set only one language, will all calls be transcribed in that language?

Yes. If you only set one language, it will be used for all calls.

Once I set a language, can it be changed?

Yes, languages can be changed at any time and the change will affect future calls. To change the language of a call that was already transcribed, see this.

If someone speaks multiple languages, do I need to set all of them?

Yes, if you want transcripts in different languages, you need to set all languages that the person will be speaking. This is true even for language that you don't need to set on their own. So, for example, if someone speaks Polish and English, you'll need to set both of them here.

Why is it necessary to set some languages and not others?

The languages you need to set are newly supported in Gong, and setting them enables us to detect them. Over time, Gong's AI will be more familiar with these languages, and they won't need to be set.

If I set languages for a team, can team members set different languages?

Yes, individual team members can set their own spoken languages. These will override any languages set by the admin.

If a team member sets their own languages, can I override them?

Yes, you can. An admin can override any languages set by a team member. If you don't want to override individual's own languages, you can keep their languages as is, or add languages to the ones they've set.

If multiple languages are spoken in a call, which one will be transcribed?

The transcript will be provided in the language that was spoken for the majority of the call. So, if 51% of the call was in Polish and 49% was in English, the transcript will be provided in Polish.