Gong sends two kinds of emails. Onboarding emails are sent during the onboarding process. Subscription emails are ongoing notifications sent to subscribers with updates about calls, deal boards, coaching digests, and so on. All notification emails are sent to people at your company, not customers.
Where to manage emails in Gong
Individuals can manage their emails in their My notifications page. Tech admins can manage emails on behalf of the entire organization from the Notification settings page.
Onboarding emails
The following table describes Gong's onboarding emails and which emails can be controlled, and by whom.
Topic | Description | Sent when |
|---|---|---|
Welcome | An optional email that admins can send to welcome new users in Gong | Tech admins can decide whether the welcome mail is sent at the time a user is provisioned, or later. |
Complete setup | An email sent to prompt people to complete a manual step required to finish setting up their Gong account, for example to connect their calendar or email. | Gong identifies that the step needs to be completed |
First call is due to be recorded | An email sent to help people understand what to expect when their web conference is recorded by Gong. | Gong is scheduled to record a web conference call for the first time. |
Gong product tips | A short series of emails intended to help onboarding to Gong that includes tips on various features. The first email is sent after a new user signs in to Gong for the first time. | Individuals: manage your emails on your My Notifications page. Tech admins: manage the default settings for your org in the Notification Settings page. |
Subscription emails
Some subscriptions are automatic, for example when you participate in a call. Others are opt-in, for example, subscribing to a deal board.
Subscriptions for everyone
The table below lists all subscription emails available to anyone. When times are specified, they are according to the company timezone.
Topic | Description | Recipient | Cadence | Individual control | Admin control over org default |
|---|---|---|---|---|---|
Call summary for call participants | Call highlights, a summary of the call when available, and a link to the call recording. Note: This notification is available for web conferencing system calls only. | Internal call participants | Immediately after a call ends | Turn on/off | Turn on/off |
Daily digest | Depending on what's set, may include: (1) A personalized call schedule for the upcoming day, including links to previous calls with the prospects you're meeting (2) Summary of the previous day's calls, including call highlights and links to the call recordings. Can include both and a summary of the previous day's calls, depending on settings | Individuals with calls scheduled for the day and/or with calls recorded the previous day | Daily at 7 AM | Turn on/off | Turn on/off |
Calls from the previous week | Weekly summary of the previous week's call highlights, including links to call recordings. | Individuals with calls recorded the previous week | Fridays at 7 AM | Turn on/off | Turn on/off |
Stream alerts | Notification that a new call has been added to a stream, with a link to the latest call(s) in the stream | Anyone subscribed to a stream | Immediately, daily, or weekly (Fridays at 2 PM), as set in the stream | Subscribe/unsubscribe | N/A |
Saved filters alerts | Notifies users when they create or subscribe to a saved filter | Anyone subscribed to a saved filter | Immediately, daily, or weekly (Fridays at 2 PM), as set in the saved filter | Subscribe/unsubscribe | N/A |
Manager subscriptions
In addition to the subscriptions above, managers can also subscribe to the following emails:
Topic | Description | Recipient | Cadence | Individual control | Admin control over org default |
|---|---|---|---|---|---|
Account update for managers | AI-generated updates on selected accounts, including latest activity and next steps. | Quota-carrying leaders (people who manage at least one person who owns an open opportunity, directly or indirectly) | Friday at 2 PM | Turn on/off, select accounts, change when email is sent | |
Call summary for managers | Call highlights and a link to the call recording. | Managers recieve a call summary for anyone in their team hierarchy who hosted a call | Immediately after the call finishes | Turn on/off | Turn on/off |
Calls from the previous day for managers | Summary of the previous day's calls made by members of the manager's team, including call highlights and links to the call recordings. | Direct managers of individuals with calls recorded the previous day | Daily at 7 AM | Turn on/off | Turn on/off |
Team's calls from the previous week | Weekly summary of the previous week's calls made by members of the manager's team, including call highlights and links to call recordings. Note: This notification is only sent to managers for team members with analyzed external calls over the previous week. | Direct managers of individuals with calls recorded the previous week | Fridays at 7 AM | Turn on/off | Turn on/off |