Gong sends two kinds of emails:
-
Onboarding emails - emails sent during the onboarding process
-
Subscription emails - ongoing notifications sent to subscribers of things like calls, deal boards, coaching digests, and so on
Where do I manage emails from Gong?
Individuals can manage their emails in their My Notifications page. Go here for more information.
Technical admins can manage emails on behalf of the entire organization. Go here for more information.
Note
Individuals can update their own notification settings whenever they want. Tech admins have the option to apply the default company settings to anyone provisioned following the settings change (new users only) or for both existing and future-provisioned users.
Onboarding emails
Gong sends a number of emails to individuals onboarding to Gong.
The following table describes Gong's onboarding emails and which emails can be controlled, and by who.
|
Topic |
Description |
Sent when |
|---|---|---|
|
Welcome |
An optional email that admins can send to welcome new users in Gong |
Tech admins can decide whether the welcome mail is sent at the time a user is provisioned, or later. |
|
Complete setup |
An email sent to prompt people to complete a manual step required to finish setting up their Gong account, for example to connect their calendar or email. |
Gong identifies that the step needs to be completed |
|
First call is due to be recorded |
An email sent to help people understand what to expect when their web conference is recorded by Gong. |
Gong is scheduled to record a web conference call for the first time. |
|
Gong product tips |
A short series of emails intended to help onboarding to Gong that includes tips on various features. The first email is sent after a new user signs in to Gong for the first time. |
Individuals: manage your emails on your My Notifications page. Tech admins: manage the default settings for your org in the Notification Settings page. |
Subscription emails
Some subscriptions are automatic, for example when you participate in a call, and others are opt-in, for example, subscribing to a deal board.
Individuals can manage subscriptions in My Notifications page, and tech admins can manage default org settings in the Notification Settings page.
Subscriptions for everyone
The table below lists all subscription emails available to anyone. Note that all notification emails are sent to internal people only.
|
Topic |
Description |
Recipient |
Cadence |
Individual control |
Admin control over org default |
|---|---|---|---|---|---|
|
Call summary for call participants |
Call highlights and a link to the call recording. Note: This notification is available for web conferencing system calls only. |
Internal call participants |
Sent immediately after a call finishes |
Turn on/off |
Turn on/off |
|
Daily digest |
Depending on what's set, can include: (1) A personalized call schedule for the upcoming day, including links to previous calls with the prospects you're meeting (2) Summary of the previous day's calls, including call highlights and links to the call recordings. Can include both and a summary of the previous day's calls, depending on settings |
Individuals with calls scheduled for the day and/or with calls recorded the previous day |
Sent daily at 7 AM |
Turn on/off |
Turn on/off |
|
Calls from the previous week |
Weekly summary of the previous week's call highlights, including links to call recordings. |
Individuals with calls recorded the previous week |
Sent every Saturday at 7 AM |
Turn on/off |
Turn on/off |
|
Stream alerts |
Notification that a new call has been added to a stream, with a link to the latest call(s) in the stream |
Anyone subscribed to a stream |
Immediately, daily, or weekly, as set in the stream |
Subscribe/unsubscribe |
N/A |
|
Saved filters alerts |
Notifies users when they create or subscribe to a saved filter |
Anyone subscribed to a saved filter |
Immediately, daily, or weekly, as set in the saved filter |
Subscribe/unsubscribe |
N/A |
Manager subscriptions
In addition to the subscriptions above, managers can also subscribe to the following emails:
|
Topic |
Description |
Recipient |
Cadence |
Individual control |
Admin control over org default |
|---|---|---|---|---|---|
|
Call summary for managers |
Call highlights and a link to the call recording. |
Direct manager of an individual who hosted a call |
Sent immediately after the call finishes |
Turn on/off |
Turn on/off |
|
Calls from the previous day for managers |
Summary of the previous day's calls made by members of the manager's team, including call highlights and links to the call recordings. |
Direct managers of individuals with calls recorded the previous day |
Sent daily at 7 AM |
Turn on/off |
Turn on/off |
|
Team's calls from the previous week |
Weekly summary of the previous week's calls made by members of the manager's team, including call highlights and links to call recordings. Note: This notification is only sent to managers for team members with analyzed external calls over the previous week. |
Direct managers of individuals with calls recorded the previous week |
Sent every Saturday at 7 AM |
Turn on/off |
Turn on/off |