Listen to a recorded call
Click a call on the homepage to open it.
You can listen to the call and see what Gong surfaced about it.
Once you've listened to a call, it will be marked Listened. Hover the Listened icon and you'll see when you listened, and for how long.
Listen to a live call
There are two ways you can listen to a live call:
Join a call
Join a call that's in progress as a participant.
From the homepage: click Join.
From the Activity page: click the call and then click JOIN.
Listening in is not available for orgs using native Zoom recording.
Did you know that you can listen to a call in progress as a "fly on the wall"?
From the homepage: click the link just listen in.
From the Activity page: click the call and then click LISTEN IN.
The call opens in a new tab. You can listen to it, but not join in. You won't be registered as a participant during the call or in the call data presented afterward. (No one will ever know you were there...) Note that up to 2 people can listen in at once. Everyone else will need to hold a cup to the wall.