Who can do this? Tech admin
Note
We support "Company Call Recording" only; "On-demand recording" is not supported.
Import users and set them to record before integrating Vonage Business Communications.
Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select Vonage Business Communications.
Click CONNECT.
Supported dialer features
This table lists how different features are supported. See Supported dialer features for more details of each feature.
Feature | Description | Supported |
|---|---|---|
Additional call types | In addition to regular calls, imports:
| No |
Call disposition | Imports the call outcome | No |
Purpose | Imports the call purpose | No |
Call direction | Indicates whether the call is inbound or outbound | Yes |
Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
Voicemail | Imports voicemail message as a recording | Yes |
User matching | The field in the call used to match the Gong user to the dialer user | |
Speaker experience | Indicates if the call is recorded using stereo or mono | Stereo |
Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |