FAQs for permission profiles

Do you want to limit which calls a team member can access? If so, you can create a profile that provides access to their calls and those of their team.

Do you want to restrict access to a specific Company Library folder? If so, don’t select that folder when enabling access to the Company Library.

Do you want to provide limited access to a guest? If so, restrict the pages they can access.

Currently, some actions are set at the company level.

A Tech Admin can manually assign a profile to team members on the Team Members page, and automatically on the Team Member Provisioning page.

Any call that other team members, with the same manager, participated in, whether as a host, invitee or attendee. This includes the entire hierarchy tree under that team member's manager.

Any call that their manager or any of the people reporting to them participated in, whether as a host, invitee or attendee. This includes the entire hierarchy tree under that manager.

The team member can still see all calls, but when they click one, they receive an access denied message.

Search results include all calls that fit the criteria. When a team member tries to access a restricted call, they receive an access denied message.

Some regulations, like GDPR and CCPA, require the deletion of all data related to a person, upon request. Enabling team members to download call media means that the downloaded calls won’t be removed using the “delete user data” feature, and this makes it harder for your Security Officer to keep track of where data is stored.