Business admin permissions

Who can use this: Tech admin

Available on: Any Gong plan

This article outlines the permissions included under Business settings when checking the Manage general business settings option in the Permission profile. A team member with the Manage general business settings is a Business admin.

Calls

• Permanently delete calls (permanently deletes all call data)

Call library management

• Delete an archived folder

• Restore an archived folder

Custom vocabulary

• Manage the custom vocabulary

Call categories

• Manage call categories

Scorecards

• Manage scorecards and access scorecard results

Account console

• Customize the Account console view

Playbooks

• Manage playbooks

AI Data extractor

• Manage AI fields

Data export

• Export CSV data

Emails

• Delete emails

Whisper

• Manage Whisper for interaction stats