Who’s it for: Tech admins
Where to go: Company settings > People > Permission profiles
This article outlines which permissions are included when checking Manage general business settings in the permission profile.
Calls
View, edit, and delete call filters (searches)
Briefs
Create and manage call and account briefs (coming soon)
Automation rules
Create automation rules to export call data
Library management
Delete an archived call
Delete an archived folder
Restore an archived call
Restore an archived folder
Trackers
Manage trackers & quantity trackers
Custom vocabulary
Manage the custom vocabulary
Call categories
Manage call categories
Access business settings
Access to business settings on the company settings page
Whisper
Manage Whisper for interaction stats