Who can use this: Tech admin
Available on: Any Gong plan
Where to go: Admin center > Settings > People > Permission profiles
This article outlines the permissions included under Business settings when checking the Manage general business settings option in the Permission profile. A team member with the Manage general business settings is a Business admin.
Calls
Permanently delete calls (permanently deletes all call data)
Automation rules
Create automation rules for exporting call data
Call library management
Delete an archived folder
Restore an archived folder
Trackers
Manage trackers & quantity trackers
Custom vocabulary
Manage the custom vocabulary
Call categories
Manage call categories
Scorecards
Manage scorecards and access scorecard results
Playbooks
Manage playbooks
AI Data extractor
Manage AI fields
Data export
Export CSV data
Emails
Delete emails