Listen to a call, read its transcript, see call stats, search for specific terms, and so much more, all from the call page. If the call is associated with an account or opportunity, you can access the account, or view a timeline of activities related to it also. To access a call page, click on the call from anywhere in Gong. If you received a call summary email, you can reach the call by clicking GO TO CALL in the email.
-
This is the call screen. Before the call starts to play, it shows the names of people on the call, when the call took place, and basic information including deal stage, close date, next meeting, and more. While the call is playing, you'll see the person who is talking, or whatever was shared during the call.
-
In the action bar below the call screen, you can control the video, see the transcript, control playback speed, and more.
-
The pointer shows where you are in the call. It extends all the way down, so you can see who is talking at that point.
-
These lines are the soundtracks for each speaker in the call. Speakers from your org are marked in purple.
-
At the left of each line, hover the participant’s name to display a toggle. Turn the toggle off or on to mute or listen to that person’s recording.
-
At the right of each line, see the percentage of the call that each participant spoke. For info on how Gong knows who's speaking see this.
-
-
See which topics were covered and when.
-
On the left pane, see call-related information and insights.
-
Search: Look for words and phrases that were said in the call.
-
Points of interest: See whether questions were asked, if there were action items, whether trackers were mentioned, and more. See this for more details.
-
Stats: See measurable data about how the call host performed during the call. Includes stats about talk ratio, patience, and more. Learn more
-
Slides: If slides were shown during the call, you'll see them here and be able to jump to their location in the call.
-
Account: If the call is associated with an account, you'll see details from CRM fields such as stage and close date, and recent conversations with the account. From here, you can go directly to the account page.
-
Call info: This includes the date and time in which the call took place, as well as the main speakers on the call. For a full list of call participants, download call data from the search page.
-
-
The right pane is for collaboration, feedback and more.
-
Comments: If there are any comments on call, you’ll see a a number in the top corner of this icon. Click on the icon to see the comment or add your own. For more details, see Add a comment.
-
Scoring: Multiple people can score a call, and you can score other calls or your own call. Multiple scorecards may be assigned to the call. Each scorecard includes a few questions. After listening to the call, score the questions as accurately as possible. Feel free to add a note to make a specific point. For more details, see Score a call.
-
Feedback If you were on this call, click the whistle icon and you'll see a REQUEST FEEDBACK button. Click it and you can ask for feedback from your manager, or someone else in your company. For more details, see Request feedback.
-
Shares & Views Click here to see if the call has been shared with or viewed by customers. You'll see how many times a call was shared, and view information for each share. You'll also be able to edit the share settings from here, or cancel access to the call. Read more
-
Assists If you are eligible for assists, you'll see the assist basketball icon. If there are assists on this call, you'll see a number beside the icon. Click the icon and you'll see assists related to this call, and be able to take action accordingly. For more about assists, see this.
-
-
At the top left of the screen is the call title and date. To edit the title, hover the name and click
.
-
If the call is associated with an account, you'll see the account name on a button at the top of the page. Click the button to show a timeline of calls, emails, and other activities associated with the account.
-
From the top right of the screen, you can you add the call to the library, listen later, or share the call (or a snippet) with colleagues or customers.
Comments
0 comments
Article is closed for comments.