See a call’s highlights, listen to the call, see related stats, search for things people said, and so much more, all from the call page. To access it, click on the call from anywhere in Gong. If you've received an email about the call, you can reach it by clicking GO TO CALL in the email.
At the top left of the screen is the call title and date. To edit the title, hover the name and click .
If the call is associated with an account, you'll see the account name on a button at the top of the page. Click the button to show a timeline of activities associated with the account.
Interact with the call recording and see what went on in the call.
Call screen: Before the call starts to play, see the of its participants, when it took place, and basic information including deal stage, close date, next meeting, and more. While the call is playing, you'll see the person who is talking or whatever was shared during the call at that time.
Action bar: Below the call screen, you can control the video, see the transcript, control playback speed, and more.
Pointer: This shows where you are in the call and extends all the way down, so you can see who is talking.
Soundtrack Each line below the call screen represents a speaker. Speakers from your company are marked in purple. At the left end of each line, hover the speaker's name to display a toggle. Turn the toggle off or on to mute or listen to that person’s recording. At the right of each line, see what percentage of the call they spoke for.
Topics: At the bottom, see which topics were covered and when. Learn more about topics here.
Dig into the content of the call using the features on the left side of the screen.
Search: Find words said in the call by searching the call transcript.
Call spotlight: See a call's most important information at a glance, so you know what happened without listening to a moment of the call. See next steps, AI-generated key points, get answers to call-related questions, and more. Read more
Points of interest: See whether questions were asked, if there were action items, whether trackers were mentioned, and more. Read more
Stats: See measurable data about how the call host performed. Includes stats about talk ratio, patience, and more. Learn more
Slides: If slides were shown during the call, you'll see them here, and can jump to their location in the call.
Account: If the call is associated with an account, you'll see details from CRM fields such as stage and close date, and recent conversations with the account. From here, you can go directly to the account page.
Call info: This includes the date and time in which the call took place, as well as the main speakers on the call. For a full list of call participants, download call data from the search page.
From the right side of the screen, you can collaborate with colleagues, give feedback, and more.
Comments: If there are any comments on call, you’ll see a a number in the top corner of this icon. Click on the icon to see the comment or add your own. Learn more
Scoring: Give structured feedback on people's calls using scorecards. You can score other people's calls, or your own, and multiple scorecards may be assigned to any call. For more details, see this.
Feedback: If this is a call you participated in, click the whistle icon and you'll see a REQUEST FEEDBACK button. Use it to ask for feedback from your manager, or someone else in your company.
Shares & Views:Click here to see if the call has been shared with or viewed by customers. You'll see how many times a call was shared, and view information for each share. You'll also be able to edit the share settings from here, or cancel access to the call. Read more
AI to-dosIf you're using Engage, you'll see the To-do icon here. If you have to-dos related to this call, you'll be able to take action accordingly. For more, see this.