To integrate Verint with Gong, the Verint system must be configured to export recordings and metadata to Gong via an SFTP server.
This is done using Verint’s Engagement Data Management mechanisms and the “Interaction Data Export with Processing” feature. Refer to Verint documentation for specific instructions.
Set up in Gong
Click Company settings > Data capture > Telephony systems
Click + Add telephony system.
Select Verint.
Click CREATE NEW CREDENTIALS to generate sign-in credentials for the FTP folder.
Click Show password to see the password.
Note: you can only see the password once
Click CONNECT.
Set up in Verint
Set “Interaction Data Export with Processing” to export the relevant telephony audio files.
Set the media type to WAV file.
Set the export destination to Gong’s SFTP server at sftp-server.gong.io and use the generated credentials from the previous steps.