Ask your Nextiva admin to give you the Nextiva Username, Password, Default address, and Server Full address.
Import users to Gong and set them to record before integrating Nextiva in Gong.
Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select Nextiva.
Enter the Username.
Enter the Password.
Click Advanced settings.
In the Default address box, if your default address is not https://recorder.nextiva.com, delete the default, and enter the default address for your company.
Enter the Server Full Address.
Click CONNECT.
You are now connected to Nextiva and calls will be captured.
Supported dialer features
This table lists how different features are supported. See Supported dialer features for more details of each feature.
Feature | Description | Supported |
|---|---|---|
Additional call types | In addition to regular calls, imports:
| No |
Call disposition | Imports the call outcome | No |
Purpose | Imports the call purpose | No |
Call direction | Indicates whether the call is inbound or outbound | Yes |
Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
User matching | The field in the call used to match the Gong user to the dialer user | Email. If there’s no email, use the full name |
Speaker experience | Indicates if the call is recorded using stereo or mono | Mono |
Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |