The Gong dialer enables you to call prospects directly from Gong. These calls can be recorded, giving you the same analytics and insights as all recorded calls in Gong.
To use the dialer, your admin must enable it for you, and must set business numbers that are available either to you specifically (assigned numbers) or to your entire team.
Where to go to use the dialer
Go to Assist > Prospecting To-Dos and scroll down until you see a task that requires you to make a call. Hover along the right to see suggested actions. Click Call to open the dialer.
Along the right side of the screen that opens, you’ll see the contact’s context:
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Account
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Last email
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Script
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Contact
On the left side, you’ll see the dialer.
Numbers you can call from
At the top, you’ll see the number you’re calling from. You may be able to choose from several numbers. These may include:
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Assigned number: Numbers assigned to you specifically by your manager or admin
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Personal number: A number that you or your admin has entered, that you verify personally from your own mobile device
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Unassigned numbers: Numbers available to everyone in your company. When you make calls from an unassigned number, the prospect cannot call you back directly, but they can call back to a forwarding number, if your admin has set one.
Numbers you can call to
If we already have a number for that contact, it will appear in the drop-down menu below their name. If there are multiple numbers for the contact, you’ll see them all here. You call also free dial a number and click Call.
First, you’ll hear a message that the call is not set to be recorded. Only you will hear this message. If you want to record to record the call, do so manually.
Actions you can take during the call
During the call, you can take any of the following actions:
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Record call
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Pause / cancel recording
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Use the keypad
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Mute yourself
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Set disposition
Choose a call disposition
You must set the call disposition, and can do this during the call or after it.
You have the following dispositions to choose from:
Call result: No answer
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No voicemail: Rep doesn’t leave a voicemail
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Left voicemail: Rep leaves a voicemail
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Not in service: Number is not in service
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Busy: Line is busy
Call result: Answered
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Follow up: Prospect asks for more information, asks to call back, or hasn't decided yet
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Meeting booked: Prospect agrees to meet, or seller sends an invite
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Bad timing: Prospect says they're not interested right now or in the near future
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Has a solution: Prospect says they have a solution with a competitor
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Wrong number: Number is wrong
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Bad persona: Prospect says they are not the right person, and doesn’t provide a referral
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Gave referral: Prospect directs to another person
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Bad fit: One of the sides says it's a bad fit
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Opt out: Prospect asks not to be contacted again
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Hung up: Prospect hangs up
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Gatekeeper: Gatekeeper answers and user can't reach targeted prospect
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Not interested (other): Prospect says they're not interested
Incoming calls
Set your own forwarding number so prospects can call you back. To do this:
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Go to My Settings and scroll to Gong Connect.
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Here, you’ll see whether Gong Connect is enabled by your admin, how many business numbers are assigned to you directly, and whether your company has set a default forwarding number.
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To set your own forwarding number, click Set personal forwarding number. If you’ve made calls from your personal number, or from a number that your admin assigned to you, this is the number to which calls will be directed if prospects call you back. If you’ve called prospects using a number that is available to your whole team, return calls will not be directed to this number.
Asking for consent
Remember to ask for consent at the beginning of the call, and note that you can always pause or cancel the recording during the call. (Once the call is completed, you cannot delete the recording, unless you have permission to do so.)
If you are calling from a US number to a US number, calls are automatically recorded unless your admin has set differently.