Manage your emails from Gong

Note:

Working with Gong Engage requires an Engage seat.

Who's this for? Reps

Where to go? Sidebar > Engage > Messages > Emails

Managing your emails within Gong Engage not only reduces jumping between tools, it also gives you all the relevant context you need at your fingertips for sending high-quality emails. Use Messages in Engage to stay on top of your email conversations and ensure your emails are delivered successfully. This page includes all emails and drafts that you created or sent through the Gong email composer.

Start managing your emails

To start managing your emails in Engage, make sure you've connected your email account so your emails will be imported into Gong.

Each time you visit Messages, you'll land on the Delivered tab first by default. Your emails are categorized into different tabs so you can easily find what you need:

• Delivered: This tab contains any emails you sent out of Engage that were successfully delivered. It does not include emails sent by your teammates or anyone else at your company.

  To track email opens and link clicks that occurred since the date the email was sent, hover over the blue lightning icon next to a delivered email.

  If the person you sent the email to is linked to an account, you'll see an account name in the Account column.

  To delete a delivered email, click and click Delete. Deleting an email from here removes it from Emails, but it's still visible from other areas in Gong, such as the activity timeline.

  To see when an email was delivered, hover over the Delivered status label.

  Learn about how Engage helps you comply with spam regulations and set up for successful email delivery.

• Drafts: See any draft you started working on in the email composer and have not yet sent or scheduled to be sent. Any time you click Write email in Engage, an email draft is created for you.

  To send an email draft now, schedule it to be sent, or delete it, click .

  Note that some emails that are part of a flow can't be deleted, including auto email flow steps and manual email flow steps that have been manually scheduled.

  To see when a draft was created and last modified, hover over the Draft status label.

• Scheduled: Here, you can find any email drafts you created and scheduled to be sent later. This tab also includes any automatic email flow steps you've set up, as these steps are scheduled for a specific date and time by default.

  In this tab, you may also see emails with the status label Pending, meaning we've delayed your email as a part of our email throttling system to prevent you from getting marked as spam. If you see the Pending status, there is no action needed from your end. We'll send out your email as soon as possible.

• Failed: This tab shows any emails that bounced or couldn't be sent because of an error. Hover over the Failed status label to find out why the email failed and whether there are any steps you can take to send it successfully, depending on what went wrong.

• All: See all emails here.

From any tab, click on an email to expand the thread in a right-side panel.

Filter your emails

Within every tab, you have the option to filter your emails by various attributes such as status, account, and delivered date. If you filter by status, we automatically take you to the relevant tab showing emails with the status you select.

Email size limits

Email draft body size can be up to 3 MB. Draft body size does not include attachments, but it does include in-line images and GIFs.

Total size of an email, including attachments, can be up to 20 MB.

Gong email FAQs