Mark someone as do not contact
- 3 minute read
- Contributors
- PDF
Mark someone as do not contact
- 3 minute read
- Contributors
- PDF
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Note
Working with Gong Engage requires an Engage seat.
Who's this for? Reps
Where to go? Anywhere in Engage
When a contact requests to be opted out of future communications with your company, you’ll want to mark them as do not contact in Gong so you can keep track of this request. Once marked as do not contact, you and your teammates will see a do not contact label next to the person’s name.
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How to mark someone as do not contact
There are a few different ways you can mark someone as do not contact:
Hover over the name of a contact or lead. Click
at the bottom right of the contact card and select Mark as do not contact. Or, click on someone's name to open up person view in a panel, and click and Mark as do not contact from the menu there.You can also mark someone as do not contact when making a call from the Gong dialer by selecting the Opt out call disposition, or by marking them as opted out in your CRM.
If someone clicks on an unsubscribe link from a flow email, they're automatically marked as do not contact
No matter where you mark someone as do not contact from, the "do not contact" label in Gong syncs with the "Email opt out" field in your CRM (if opt out sync is enabled by your admin).
In the same way, marking someone as opted out using the email opt out field in your CRM will be reflected in Gong with the "do not contact" label (if opt out sync is enabled by your admin.
How to unmark someone as do not contact
Hover over the name of a contact or lead. Click
at bottom right of the contact card and select Unmark do not contact. Unmarking someone as do not contact will remove the Do not contact label that appears next to their name.
What happens when you mark someone as do not contact
Marking someone as do not contact or selecting the opt out call disposition removes them from any flow they’re currently in. They won’t be added to flows via automatic rules while marked as do not contact.
When marked as do not contact or opt out, a yellow Do not contact label is displayed next to the person’s name in the contacts list in the account view, and also on their contact card. Everyone in your organization can see this label. Their name appears in yellow in the Gong dialer and email composer.
Marking someone as do not contact does not prevent you and your teammates from communicating with them. While marked as do not contact, you can still call them, email them, and manually add them to flows.
No matter where you mark someone as do not contact from, the "do not contact" label in Gong syncs with the "Email opt out" field in your CRM (if opt out sync is enabled by your admin).
In the same way, marking someone as opted out using the "Email opt out" field in your CRM will be reflected in Gong with the "do not contact" label (if opt out sync is enabled by your admin).
Do not contact FAQs
Who can mark someone as do not contact?
While everyone in your organization can see the "do not contact" label next to the person's name, only people with access to Engage can mark someone as do not contact.
What's the difference between "do not contact" and "opt out"?
You can select the call disposition "opt out" while using the Gong dialer, and you can mark someone as "do not contact" from various places throughout Engage. No matter where you mark someone as do not contact from, the person will have a "do not contact" label next to their name. If the opt out sync is enabled by your admin, this label syncs with the "Email opt out" field in your CRM.
What options does Gong support for giving contacts and leads the ability to opt out from communication?
When setting up company flows for your team to use, your admin can set up each flow to automatically include an "unsubscribe" link that appears for email steps in the flow.
Another option is to add a note in your emails suggesting that recipients let you know if they wish to no longer be contacted.
What happens when someone unsubscribes using my company's unsubscribe link?
If this data is synced by your admin, this information will be imported and the person will be marked as do not contact in Gong.
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