Who can use this: Any team member
Available on: Any Gong plan
Ideal for: Sales rep, Sales manager
Folders let you group, organize, and share calls in Your library and Company library. Create them from a library view or while adding a call. Rename, move, copy, or archive them as your team's needs change.
Create a folder
You can create a folder directly from Your library or while adding a call. Folders created in Your library are private to you by default. Folders created in the Company library are visible to everyone with library access. You need manage Company library permissions to create folders in the Company library.
From the library
To create a folder from the library:
From the left sidebar, click Conversations, and select Your library or Company library.
Click + New and select Folder.
Enter a name for the folder.
Verify the destination folder and click Create.
Tip:
To create a subfolder inside an existing folder, click the options icon beside that folder and select Folder.
From the call page
Use this when you are adding a call and want to file it into a new folder at the same time.
To create a folder while adding a call:
On the call page, click the Add to icon and select Add to Library.
In the folder picker, hover over Your folders and click the Add + icon on the right.
Enter a name and click Create. The call is added to the new folder.
Rename, move, or copy a folder
You can rename, move, or copy folders you created. These actions are available from the folder's options menu and apply to folders in both Your library and Company library.
Rename a folder
Renaming a folder changes its display name without affecting its contents.
To rename a folder:
From the left sidebar, click Conversations, and select Your library or Company library.
Hover over the relevant folder and click the More actions icon, then click Rename.
Enter the new name and click Rename to confirm.
Move a folder
Moving a folder changes where it sits in the folder tree. If you move a folder to a new parent folder, the folder's access aligns with the new parent folder's settings.
To move a folder:
From the left sidebar, click Conversations, and select Your library or Company library.
Hover over the relevant folder and click the More actions icon, then click Move.
Choose the destination folder.
Click Move.
Note:
Currently it is not possible to move folders in bulk.
Copy a folder
Copying creates a duplicate of the folder and its contents at a destination you choose. The original folder is unaffected.
To copy a folder:
From the left sidebar, click Conversations, and select Your library or Company library.
Hover over the relevant folder and click the More actions icon, then click Copy.
Choose the destination.
Click Copy.
Delete a folder
Deleting a folder does not affect the calls saved in it. Those calls remain in Gong and are still searchable. Deleting a folder that has been shared with others removes their access to it.
Note:
Only folders in Your library can be deleted. In the Company library, folders can be archived. To remove a folder from the Company library, select Archive.
To delete a folder:
From the left sidebar, click Conversations, and select Your library or Company library.
Hover over the relevant folder and click the More actions icon, then click Delete.
Click Delete to confirm.
Archive a folder
Archiving a Company library folder hides it from Company library without permanently deleting it. The folder and its contents are preserved and can be restored by a Business admin.
To archive a folder:
From the left sidebar, click Conversations, and select Company library.
Hover over the relevant folder and click the More actions icon, then click Archive.
Click Archive folder to confirm.
Restore or permanently remove an archived folder
Required permissions: Business admin
Archived folders are accessible from the Archive view at the bottom of the Company library panel. From there you can restore a folder to Company library or remove it permanently.
To restore or permanently remove an archived folder:
From the left sidebar, click Conversations, and select Company library.
Scroll to the bottom of the left panel and click Archive.
Find the folder you want to manage and click the More actions
.Choose what you want to do:
Move back: Restores the folder to Company library.
Remove forever: Permanently removes the folder and its contents from the library.
Warning:
Remove forever cannot be undone. The folder and its library container are permanently removed. Calls saved in the folder remain in Gong.
Frequently asked questions
Can I create subfolders inside existing folders?
Yes. You can nest folders inside other folders to any depth. When you create a subfolder inside a shared or public folder, the subfolder inherits the parent folder's access settings automatically.
What happens to calls when I delete or archive a folder?
Nothing. Calls saved in a folder remain in Gong regardless of what happens to the folder. Deleting or archiving a folder removes the folder itself, not the calls inside it.
Why can't I delete a Company library folder?
Company library folders use Archive instead of Delete. Archiving preserves the folder and its contents without showing them in Company library, and a Business admin can restore the folder if needed. This protects curated company content from being permanently removed by mistake.
Can I move a folder from Company library to Your library?
Yes, if you have the permission to manage that folder. Moving a Company library folder to Your library makes it private to you and removes access for others who previously had it.