Setup in 8x8

Create the API access credentials required for this integration, as described in 8x8's Gong.io Integration Guide.

Setup in Gong

Make sure all team members are set up for call import BEFORE setting up this integration.
Note
When your team members are set up for call import before setting up the integration, we bring 3 months of historic calls into Gong.
For any one you turn on call import for after setting up this integration (either because you hadn't set them up yet, or because you're adding new team members), we bring in only 1 month of historic calls.
Go to Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select 8x8.
Click Connect with the API integration (located at the bottom of the dialog).
Enter a CSS API key and a CSS API secret.
Optional: Enter a URL for SCIM API and an Access Token for SCIM API.
Note
It isn't mandatory to provide Gong with SCIM access, however access is needed to associate Unified Communications (UC) calls made before July 2021, and all past and future Contact Center (CC) calls to Gong app users.
Click Connect.

This table lists how different features are supported. See Supported dialer features for more details of each feature.

Feature	Description	Supported
Additional call types	In addition to regular calls, imports: Short calls (under 30 seconds) Call attempts Non-recorded calls	No
Call disposition	Imports the call outcome	No
Purpose	Imports the call purpose	No
Call direction	Indicates whether the call is inbound or outbound	Yes
Import past calls	When setting up the integration, automatically imports the last 90 days of calls	Yes
User matching	The field in the call used to match the Gong user to the dialer user	Email
Speaker experience	Indicates if the call is recorded using stereo or mono	Stereo
Must be connected through a CRM	Some systems must be connected through a CRM in order to make a call	No