Intro to Coaching

Coaching displays coaching statistics calculated from a range of data points, both from customer interactions and manager coaching activity. You can see coaching data per team member or team, view it according to time period and types of calls, and more.

Go to:

• Coaching > Coaching Inbox to see who's asking for help and who needs coaching. See past coaching activities, so you know who needs attention now, view open requests for feedback, and go straight to the calls that matter. Read more

• Coaching > Coaching metrics to review who you've recently coached and see who on your team needs some help. Read more

• Coaching > Mange scorecards to create and manage company scorecards to enable consistent, measurable ratings for calls (for business admins only). Read more