Gong is not designed to record assembly-like sessions such as town hall meetings, conferences, and live streaming events. Due to these technical restrictions, Gong cannot process calls that last more than seven hours. You should therefore limit the length of your meetings to less than seven hours.
The following are recommendations for working with calls that are longer than seven hours in Gong:
-
If you know that you will need to record a call that will last more than seven hours, we recommend that you create two back to back meetings, each less than seven hours.
-
If you were unable to create two separate meetings and recorded your call in another platform:
-
Download the media file to your computer.
-
You'll then need to split the recording into two or more parts of less than seven hours each:
-
If the call was recorded using Zoom native recording, you may be able to download the call from Zoom’s website. Refer to Zoom's guide on downloading cloud recordings for more instructions. Zoom provides .MP4 files which can be edited using QuickTime Player (for MacOS) or using one of Microsoft's video editing solutions (for Windows).
-
You may also be able to use your computer’s native editing software for this task.
-
You can also use other 3rd party software (e.g., Audacity, Adobe) to split the recording into two parts.
-
-
Once you've created separate files of less than seven hours each, you can upload them individually to Gong.
-
If you can't upload the call to Gong contact your technical administrator for assistance. There may be a permission setting in your organization that is preventing this. Learn more about permission profiles here. The members of your Technical Admin team are listed within Gong, under My Settings > Technical Administrators.
-
Note
Calls that are manually uploaded to Gong won't have speaker identification. Each speaker will be listed as "speaker 1", "speaker 2" etc.