Gong is not designed to record assembly-like sessions such as town hall meetings, conferences, and live streaming events. Due to these technical restrictions, Gong cannot process calls that last more than five hours. You should therefore limit the length of your meetings to less than five hours.
The following are recommendations for working with calls that are longer than five hours in Gong:
If you know that you will need to record a call that will last more than five hours, we recommend that you create two back to back meetings, each less than 5 hours.
If you were unable to create two separate meetings, Gong will store your call but won't process it. You can still download the call from Gong, use 3rd party software (e.g., Audacity, Adobe) to split the recording into two parts, and then upload them separately to Gong.
If you can't upload the call to Gong contact your technical administrator for assistance. There may be a permission setting in your organization that is preventing this. Learn more about permission profiles here.
Calls that are manually uploaded to Gong won't have speaker identification. Each speaker will be listed as "speaker 1", "speaker 2" etc.