Transcribe a call in the correct language
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Transcribe a call in the correct language

Article summary

Gong allows users to correct the identified language spoken in a call or choose a different language for the transcript. Reprocessing a call can be done within 90 days of the recording, taking up to 1 hour. It is not a translation but a transcription adjustment. Some languages can be translated into English. After reprocessing, Gong reanalyzes the call based on the new language. If language identification issues persist, users can take action to ensure accurate transcripts.

Gong identifies the language that was spoken on a call. If the language is incorrectly identified, or if multiple languages were spoken in a call and you want the transcript to reflect a different language than the one reflected in the transcript, reprocess the call from the call page.

To do this, click Button____1_.png in the top right corner, select Transcribe call in correct language and select which language you want the transcript to be in.

Some things to keep in mind:

  • Reprocessing can only be done within 90 days of the call recording.

  • Reprocessing can take up to 1 hour, during which time the call is unavailable.

  • Transcribing the call in a different language is not translation. For select languages, it is possible to translate the transcript into English. For more, see this.

  • After a call is reprocessed, Gong reapplies its analysis to the call, and related insights will be based on the new language.

  • If you see that Gong is consistently misidentifying your call languages, contact Gong support

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