Who can use this: Tech admin
Available on: Gong Foundation, Enable, Enable Essentials, Gong Forecast, Forecast Essentials, Gong Engage
Configuration affects how many credits Gong consumes.
Use the following methods to reduce credit usage:
Limit the data included in AI trackers
Reduce historical data backfill
Apply filters to focus on relevant calls and emails
For briefs:
Base as many sections on AI Tracker data as possible. These sections don’t consume credits.
See credit usage
View your credit balance and usage details in Gong.
To view your company’s credit usage:
From the left sidebar, click Admin center.
In the Settings tab, click Gong credits under Reports.
The Gong credits page shows:
The number of credits remaining
The total number of credits
Generate reports on credit usage
Credit usage, balance history
You can download the following reports:
Credit usage: see how credits are consumed
Credit balance: see how many credits you had left
Purchase history: see how many credits you’ve purchased
To download the reports:
In the Gong credits page, click Download credit reports.
Select the report you want to download:
Credit usage
Credit balance
Purchase history
Select the date range the report should cover.
Click Export report.
Credit usage report fields
Column name | Description |
|---|---|
Usage time | The time the AI data was processed. |
Feature type | The feature processing the AI data. |
Feature name | The name of the AI feature instance that the AI data was processed for. |
Usage action | The type of action. For example, for smart trackers the action is continuous. |
Integration | The name of the MCP integration used to process AI data. |
User ID | The team member who used a feature that consumed Gong credits. |
Credits used | The number of credits used to generate the AI data |
Usage breakdown | A breakdown of how many calls, emails, and web searches were processed. |
# of requests | The number of API requests made |
Credit balance report fields
Column name | Description |
|---|---|
Action date | The date the AI data was generated |
Action | The action which changed the credit balance, for example, adding, consuming credits |
Method | The type of change applied to the credit balance, such as credits used, added, or expired. |
# of credits | The number of credits consumed by this action |
Total credits before | The total number of credits before this action |
Total credits after | The total number of credits remaining |
Purchase history report fields
Column name | Description |
|---|---|
Purchase time | The date and time the credits were purchased |
# of credits | The number of credits purchased |
Availability start date | The date the credits become available to the company |
Expiration date | The date the credits expire |
Remaining credits | The number of credits remaining |
Buy more credits
To continue processing data, purchase additional credits.
Contact your Gong account team to buy more Gong credits.
A guide to Gong credits
See how to get started with Gong credits.