Use variables in templates and flow emails

Business admin
Gong Engage*

Variables in Gong include built-in system variables defined by Gong and CRM-field-based variables created by admins. For details on how to configure CRM fields to be variables, see Create variables.

The built-in variables provided by Gong are:

Variable label	Variable description
Recipient first name	Display the first names of the recipients in the "To" field. Displays up to 3 recipients by name (Sarah, John and Mike). For 4 and more recipients, displays only the first name of the first person in the “To” field.
Sender first name	Displays the first name of the person in the “From” field.
Meeting title	Displays the title of the meeting that triggered this email.
Meeting date	Displays the date of the meeting that triggered this email. When relevant, date is preceded by “yesterday,” “today,” and “tomorrow”.
Meeting hour	Displays the hour of the meeting, in AM/PM time format, that triggered this email.
Recording link	Displays the link to the recording that triggered this email.
Email subject	Displays the subject of the email that triggered this email.
Recipient job title	Displays the job title of the person in the “To” field.
Recipient company name	Displays the company name of the person in the “To” field.
Primary scheduling link	Displays the sender's primary scheduling link, as set up by the sender in My Settings
My scheduling link 2 My scheduling link 3 My scheduling link 4 My scheduling link 5	Displays the sender's scheduling links, as set up by the sender in My Settings

How to add variables to templates and flow emails

Once created, variables can be inserted into templates and flow emails.

Add variables to the subject

Where to go: Engage > Templates > Select a template or Engage > Flows > Select a flow > Select an email step

Click the subject field. The Add Variable button appears. Click Add Variable to display the menu.

Add variables to the message body

Where to go: Engage > Templates > Select a template or Engage > Flows > Select a flow > Select an email step

Click Add Variable in the toolbar along the bottom and the variable menu will be displayed.

How to use conditional variables

Where to go: Engage > Templates > Select a template or Engage > Flows > Select a flow > Select an email step

Conditional variables say "if the specified condition is true, then use this language". Conditional variables can be found in the 'Conditionals' tab of the variable menu.

For instance, you can set up a conditional variable to say something like "if there is no company name, then say ___". With these variables, you can tell the email composer how to proceed if a statement is true or false. Once you've added a conditional variable statement, you can select variables for each part of the statement and add free text between blue tags. Let's look at an example below:

This statement says that if there's a company name available, then say "I'd love to hear about the culture at [recipient company name]". If not, then say "Where are you working these days?"

How to use scheduling link variables

Add scheduling link variables to a template or flow email so that whenever a rep selects that template, their personal scheduling link will populate automatically.

Where to go: Engage > Templates > Select a template or Engage > Flows > Select a flow > Select an email step

Add scheduling link variables to your email template or flow email the same way you would add any other variable, under the Scheduling links category.

Team members can add their scheduling links under My Settings > Emails > View and update scheduling links.

*The features available to you depend on your company’s plan and your assigned seats.