Business admin
Any Gong plan*
Variables let you pull in live data from Gong or your CRM, so your content is accurate, personalized, and always up to date. Gong provides two types of variables: built-in system variables and CRM-field-based variables created by admins.
You can use variables when:
Creating email templates and flow emails in Engage
Creating AI briefers
Add variables to personalize templates, emails, and briefs with CRM data that updates automatically for each recipient. You can configure CRM fields you import from Salesforce, HubSpot, and Dynamics 365 as variables.
The built-in variables provided by Gong are:
Variable label | Variable description |
|---|---|
Recipient first name | Display the first names of the recipients in the "To" field. Displays up to 3 recipients by name (Sarah, John and Mike). For 4 and more recipients, displays only the first name of the first person in the “To” field. |
Sender first name | Displays the first name of the person in the “From” field. |
Meeting title | Displays the title of the meeting that triggered this email. |
Meeting date | Displays the date of the meeting that triggered this email. When relevant, date is preceded by “yesterday,” “today,” and “tomorrow”. |
Meeting hour | Displays the hour of the meeting, in AM/PM time format, that triggered this email. |
Recording link | Displays the link to the recording that triggered this email. |
Email subject | Displays the subject of the email that triggered this email. |
Recipient job title | Displays the job title of the person in the “To” field. |
Recipient company name | Displays the company name of the person in the “To” field. |
Primary scheduling link | Displays the sender's primary scheduling link, as set up by the sender in My Settings |
My scheduling link 2 My scheduling link 3 My scheduling link 4 My scheduling link 5 | Displays the sender's scheduling links, as set up by the sender in My Settings |
*The features available to you depend on your company’s plan and your assigned seats.