Create field placeholders

Business admin
Any Gong plan*

Field placeholders let you pull in live data from Gong or your CRM, so your content is accurate, personalized, and always up to date. Gong provides two types of field placeholders: built-in system field placeholders and CRM-field-based field placeholders created by admins.

You can use field placeholders when:

Creating email templates and flow emails in Engage
Creating AI briefers

Add field placeholders to personalize templates, emails, and briefs with CRM data that updates automatically for each recipient. See how to set up variables for Salesforce, HubSpot, and Dynamics 365.

The built-in field placeholders provided by Gong are:

Field placeholder label	Description
Recipient first name	Display the first names of the recipients in the "To" field. Displays up to 3 recipients by name (Sarah, John and Mike). For 4 and more recipients, displays only the first name of the first person in the “To” field.
Sender first name	Displays the first name of the person in the “From” field.
Meeting title	Displays the title of the meeting that triggered this email.
Meeting date	Displays the date of the meeting that triggered this email. When relevant, date is preceded by “yesterday,” “today,” and “tomorrow”.
Meeting hour	Displays the hour of the meeting, in AM/PM time format, that triggered this email.
Recording link	Displays the link to the recording that triggered this email.
Email subject	Displays the subject of the email that triggered this email.
Recipient job title	Displays the job title of the person in the “To” field.
Recipient company name	Displays the company name of the person in the “To” field.
Primary scheduling link	Displays the sender's primary scheduling link, as set up by the sender in My Settings
My scheduling link 2 My scheduling link 3 My scheduling link 4 My scheduling link 5	Displays the sender's scheduling links, as set up by the sender in My Settings

*The features available to you depend on your company’s plan and your assigned seats.