Who can use this: Any team member
Available on: Gong Foundation
Ideal for: Any team member
Gong Assistant is available on every call page. It gives you AI-generated responses based on the call transcript, along with related account, deal, and participant information. Ask questions, choose a quick action, or run an agent to get what you need from the call.
Use Gong Assistant
Gong Assistant opens as a chat panel on the right side of the call page. The call is automatically set as context, along with related account, deal, and participant data.
To use Gong Assistant:
Open the call.
Click Assistant at the top right of the call page.
Choose how you want to interact:
Summarize this call: Get a concise summary of what was discussed.
Suggest next steps: See the actions and commitments that came out of the call.
List objections: Surface the customer concerns raised during the call.
Draft follow-up: Get a starting point for your follow-up message.
Ask a question: Type anything in the chat box and click the Send icon.
Run an agent: Click the Agent icon or type / in the chat box to choose an agent.
Review the response in the panel.
Tip: You can ask follow-up questions in the same chat session. Gong keeps the context of your conversation while the chat is open. To start a fresh question, click the new chat button at the top right of the chat.
Note: To return to a previous conversation, click the menu bar in the top left of the chat to see your chat history. Your history is personal and not visible to other team members.
To ask questions across multiple calls at once, learn more about asking questions across multiple calls.
Frequently asked questions
Why don't I see Gong Assistant on the call page?
Gong Assistant requires a Gong Foundation seat. If it is not available on your account, contact your Gong admin to check whether it is enabled for you.
Why is the response from Gong Assistant incomplete or inaccurate?
Gong Assistant generates responses from the call transcript. If the transcript is incomplete or was transcribed in the wrong language, the response may be affected. Retranscribe the call and then re-run the action. Learn more about transcribing a call in the correct language.
What data does Gong Assistant use when answering questions on a call?
Gong Assistant uses the call transcript as the primary source, along with related account, deal, and participant data associated with the call. It does not have access to calls or data outside the current call's context unless you ask it a question that draws on account or deal information Gong has already captured.