Who can use this: Any team member
Available on: Gong Foundation
Ideal for: Sales rep, Sales manager
Get a summary, next steps, objections, or a follow-up draft for a call, or ask your own question, with Gong Assistant on the call page. Gong Assistant is available on every call page, and its responses are AI-generated from the call transcript, in addition to account, deal, and participant information related to the call.
To analyze several calls at once, you can ask questions across multiple calls.
Ask Gong Assistant about a call
Gong Assistant opens as a chat panel on the right side of the call page, with the call already set as context.
To ask Gong Assistant about a call:
Open the call.
Click Assistant at the top right of the call page.
Choose how you want to interact:
Summarize this call: Get a concise summary of the call.
Suggest next steps: Get the actions and commitments from the call.
List objections: Get the concerns the customer raised.
Draft follow-up: Get a starting point for a follow-up message.
Ask your own question by typing it in the chat box. Click the Arrow icon to send your message.
Ask an agent: Click Ask an agent below the prompt box, and choose an agent. Learn more about running agents in Gong Assistant.
Review the response in the chat panel.
Responses can include citations to their sources.
Tip:
Ask follow-up questions in the same chat. Gong keeps the conversation context while the chat is open. To start fresh, click the New chat pencil icon at the top right of the chat.
Note:
To return to a previous chat, click the Show history menu icon at the top left of the chat. Your chat history is personal, so other team members can't see it. Learn more about starting a new chat or returning to a previous chat in Gong Assistant.
Frequently asked questions
Why don't I see Gong Assistant on the call page?
Gong Assistant requires a Gong Foundation seat. If you don't see it, ask your Gong admin to check whether it's enabled for you.
What data does Gong Assistant use on a call?
The call transcript is the primary source, along with related account, deal, and participant information. Gong Assistant doesn't have access to calls or data outside the current call's context unless you ask a question that draws on account or deal information Gong has already captured. For account or deal questions, it can also use emails Gong captured for that account or deal. Which emails are available depends on your company's email capture settings and your access.