Who can use this: Any team member
Available on: Gong Foundation
Start a new chat in Gong Assistant when you move to a different topic, or return to a previous one to pick up a conversation where you left it. Each chat keeps its own context, and your chat history is personal, so only you can see it.
Start a new chat
Gong keeps the context of a chat for as long as the chat stays open. A new chat starts without the context of your previous one, so it fits a topic or context you do not want carried over.
To start a new chat:
Open Gong Assistant:
Gong Assistant page: From the left sidebar, click Assistant.
Panel: Open Gong Assistant from the call page, Search results, an account panel, or the library. Click Assistant at the top right of the page you are working in.
Start a new chat:
Gong Assistant page: Click New chat at the top right of the chat.
Panel: Click the New chat icon at the top right of the panel.
(Optional) To create a document or build a Gong asset in the new chat, click Ask and select Create or Build.
Enter your question or request in the prompt box.
Click the Arrow icon to send your message.
Note:
In your library, moving between folders and streams in the same library keeps your conversation open. Switching between Your library and Company library starts a new chat. Learn more about Where you can use Gong Assistant.
Return to a previous chat
Reopen an earlier chat from your chat history to keep asking follow-up questions in the same conversation. The documents and Gong assets you created in that chat are there too.
To return to a previous chat:
Open Gong Assistant:
Gong Assistant page: From the left sidebar, click Assistant.
Panel: Open Gong Assistant from the call page, Search results, an account panel, or the library. Click Assistant at the top right of the page you are working in.
Find your chat history:
Gong Assistant page: Use the Chat history panel, which is always open on the left of the page.
Panel: Click the Show history icon at the top left of the panel.
(Optional) In the Chat history panel, enter a word or phrase in the Search chats box to narrow the list.
Select the chat you want to open.
Enter a follow-up question or request in the prompt box to continue the conversation.
Note: Files you uploaded in that chat stay with it.