Who can use this: Tech admin
Available on: Any Gong plan
After configuring Enrich, you can manage your data partners and CRM field mappings from the Data Enrichment page. To configure Enrich for the first time, see Configure Enrich.
Remove a data partner
Removing a data partner disconnects it from Enrich. It will no longer be queried during enrichment.
To remove a data partner:
From the left sidebar, click Admin center.
In the Settings tab, click Data enrichment in the Enrich card.
Click the Data partners tab.
Hover over the data partner row and click the trash icon.
Edit a CRM field mapping
Edit a mapping to change the CRM field it targets or to update the overwrite setting.
The Overwrite CRM value setting controls whether Gong replaces an existing value in your CRM. When overwrite is disabled, Gong does not update the CRM if a value already exists there, but the Enrich field in Gong is still stored and updated.
To edit a CRM field mapping:
From the left sidebar, click Admin center.
In the Settings tab, click Data enrichment in the Enrich card.
Click the CRM field mapping tab.
Hover over the CRM field row and click Edit. A panel opens.
In the panel, select the Account, Contact, or Lead tab.
Click the row of the CRM field you want to update and change the CRM field, or update the Overwrite CRM value setting. Changing the target CRM field does not affect data already written to the previous field. Future enrichments write to the new field.
Click Save mapping.
Remove a CRM field mapping
Removing a mapping stops Gong from writing enriched data to that CRM field. Data already written to the CRM is not affected.
To remove a CRM field mapping:
From the left sidebar, click Admin center.
In the Settings tab, click Data enrichment in the Enrich card.
Click the CRM field mapping tab.
Hover over the CRM field row and click Remove mapping.
Search and filter CRM field mappings
Use search and filter to find specific fields in the mapping list.
To search and filter CRM field mappings:
From the left sidebar, click Admin center.
In the Settings tab, click Data enrichment in the Enrich card.
Click the CRM field mapping tab.
Use the search box to find a field by name, or select a filter option:
All: Shows every Enrich field, whether or not it is mapped.
Mapped: Shows fields that have a CRM mapping defined.
Unmapped: Shows fields that do not have a CRM mapping defined.