Who can use this: Any team member
Available on: Gong Engage
Ideal for: Sales rep, Sales manager
The Gong Extension for Outlook add-in brings Gong Engage features into Outlook. You can install it for your whole company using admin deployment, or on your own without admin action.
Note:
If you are not sure which Gong add-in to use for Outlook, learn more about choosing the right Gong Outlook add-in first.
Before you begin
The Gong Extension requires New Outlook. Classic Outlook is not supported.
Email tracking is only available when the add-in is installed by an admin for the entire company. If individual users install it themselves, the add-in works but email tracking is not available.
Install for the entire company (admin)
Admin deployment makes the add-in available to all users in your company and enables email tracking.
To deploy the add-in for your company:
Follow Microsoft's instructions to deploy add-ins in the Microsoft 365 admin center.
Search for Gong Anywhere in the Microsoft Marketplace.
Complete the deployment. Once installed, the add-in prompts users to grant permissions the first time they open it.
Note:
If team members have already installed the add-in individually and you want to enable email tracking, re-install the add-in at the company level. This overrides the individual installation and enables tracking for your whole company.
Install for yourself
You can install the add-in without admin action. Email tracking is not available with a self-install.
Choose one of the following paths:
From Outlook
To install from Outlook:
Open Outlook.
Click Get Add-ins in the Outlook toolbar.
In Microsoft AppSource, search for Gong Anywhere.
Click Add or Get it now and follow the prompts to complete the installation.
Open any email in Outlook.
Click the Gong icon in the toolbar.
Sign in using your Gong credentials and grant the requested permissions.
The add-in is now active and appears in your Outlook side panel when you view or compose emails.
From Microsoft AppSource
To install from Microsoft AppSource:
Go to the Gong Anywhere Outlook add-in page in Microsoft AppSource.
Click Get it now and follow the prompts.
Open any email in Outlook.
Click the Gong icon in the toolbar.
Sign in using your Gong credentials and grant the requested permissions.
Frequently asked questions
Why is email tracking only available after an admin installs the add-in?
Email tracking requires the add-in to operate at the mailbox level to place tracking pixels in outgoing messages. This permission level is only granted during a company-wide admin deployment. Individual installations use a more limited permission scope that does not support tracking.
I already installed it myself. Can my admin still deploy it for the company to unlock tracking?
Yes. Your admin can redeploy the add-in at the company level. This overrides the self-install and enables tracking for everyone.
How do I confirm I am on New Outlook?
New Outlook is the version with the updated interface that launched in 2023. If you are unsure, check with your IT team. Classic Outlook is not supported by Gong Anywhere.
What permissions does Outlook request when the add-in is installed?
Gong Anywhere requests ReadWriteMailbox permission. This allows the add-in to read and write to your mailbox for features like email tracking, templates, and contact context. It does not change what emails are imported into Gong beyond your company's existing import settings.
Do I need to do anything after installation to activate the add-in?
Open any email in Outlook, click the Gong icon in the toolbar, sign in with your Gong credentials, and grant the permissions requested. The add-in then appears in the side panel whenever you view or compose emails.