Engage tasks: New experience for outreach

Who can use this: Any team member

Available on: Gong Engage

Ideal for: Sales rep, Sales manager

The new Engage task experience keeps the outreach activity you’re working on available while you navigate Gong. When you start an activity, such as completing a to-do, composing an email, or making a call, it opens alongside the rest of your Gong workspace.

The updated experience is currently available in beta and is rolling out more broadly in September 2026.

What is changing

Previously, opening an Engage activity placed it over the page you were working on. You could still see the page behind it, but you couldn’t interact with it without leaving the activity.

With the updated experience, your activity opens alongside the rest of Gong. You can continue navigating and working in Gong while keeping the activity available.

This means you can:

• Keep working while you research: Navigate to a person, account, deal, call, or other Gong page while keeping your current activity open.

• Move between activities: Minimize an activity, work on something else, then return to it without losing your place.

• Handle interruptions: Take an incoming call without closing the activity you were already working on.

• Switch activities smoothly: Move between supported activities while your open work stays available.

Keep multiple activities open

You can keep multiple activities available at the same time. When you minimize an activity, it appears in the minimized activity group. Open it again when you’re ready to continue.

The minimized group shows the activity type and name so you can identify what you have open. The group stays available as you navigate Gong and can be dragged to another position if it blocks something you need to access.

Your open activities are also restored if you refresh Gong.

Grouped to-dos

When you work through several to-dos, they are grouped into a queue that shows your position as you move through them.

For example, 1/5 means you’re working on the first of five to-dos in that queue. If you open a to-do from your current To-dos view, the queue is based on the to-dos available in that view. If you select specific to-dos before starting, the queue contains only the to-dos you selected.

Different queues can stay open at the same time, with each one showing its activity name and queue position.

Handle an incoming call without losing your work

If an incoming call opens while you’re working on another activity, your existing work remains available while you handle the call. When the call ends, return to the previous activity and continue where you left off.

Use the full browser window when you need more space

Expand the activity when you want more room to work. Full-screen mode now uses the full browser window rather than a partially expanded view.

See flow context for your to-dos

When a to-do comes from a flow, the flow reference appears with the activity. This lets you see which flow and step the to-do belongs to while you work.

Insert email content from one place

Email composer now groups reusable content under Insert Content. Open it to access templates, prompts, and blocks from one menu instead of using separate controls for each content type.

Access context while completing an activity

Supported activities include a context panel with relevant information alongside the activity you’re completing.

Depending on the activity, the context panel can include contact and deal information, call scripts, email information, and writing tools. Expand or collapse the panel depending on how much space you need.

What stays the same

The updated experience changes the workspace around your outreach activities, not the activities themselves. Continue using experiences such as Email composer and the Gong dialer as you do today. Existing permissions for calls, emails, and other activities still apply.

The Gong browser extension is not part of this change.