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    Gong Mastery Series Cheat Sheet
    • 13 minute read
    • Contributors
    Contents

    Gong Mastery Series Cheat Sheet

    • 13 minute read
    • Contributors
    Article summary

    Every new user gets a taste of the value of Gong by following the Mastery Series.

    Click your user type to get a quick summary of what is taught:

       
                      

     Recorded User

                      
               

    This is a user who has one call scheduled to record.

               
                   
                         
    1.                        

      Concentrate during your calls and demos without worrying about taking notes.

                             

      Instead of jotting down notes or having to write things down—let Gong do all the work. Then whenever it’s convenient you can go back and review at 2x speed to easily find the most important details.

                         
      2.                    
    2.                        

      How can you know exactly what happened on a call that took place last week/last month/last quarter?

                             

      Easily see if another team member already talked with your prospect and quickly watch the recording. Or simply review all calls with a prospect in one place to refresh your memory.

                         
      3.                    
    3.                        

      How to tell when pricing was discussed on a call.

                             

      Gong adds a layer of data science (or magic, if you prefer to think of it that way) to your calls. A single click takes you to the exact point in the call where competition, pricing, or anything else you're looking for was discussed.

                         
      4.                    
    4.                        

      Need some instant feedback on your call to help with the next steps?

                             

      Request feedback from your manager on any call with the click of a button. They will get a feedback request notification so they can help.

                         
      5.                    
    5.                        

      How can you get those questions that you "tabled" answered?

                             

      Leave time-stamped comments that play the call segment you commented on when clicked. "@mention" a teammate to grab their attention to a call segment.

                         
      6.                    
    6.                        

      How can you quickly save a good (or bad) call to review with your manager later?

                             

      Create libraries and add calls to them... all from the call page. If you have a good or a bad call you want to review during a 1:1 or keep for future training purposes—this is the place for it.

                         
      7.                    
    7.                        

      See how other team members handle questions on competition or pricing and how that affected the opportunity outcome.

                             

      Search for keywords like "pricing" to see every single call and section where pricing was discussed. Do this for any keyword you want to learn about from your team members to quickly improve your skills.

                         
      8.                    
    8.                        

      Your talk-to-listen ratio may be good—but you may also have the longest monologues. How can you find this out instantly?

                             

      Get a personalized stats report to see how you stack up against the team, including the number of calls, your longest monologue, and lots of other useful information.

                         
      9.                
               
           
       
       
                      

    Manager

                      
               

    This is a user who has someone on their team that has a call scheduled to record.

               
                     
    1.                    

      How can you see all of your teams calls in one place?

                         

      Quickly see all of your team's completed and upcoming calls in one central location. You can even listen live as the calls are happening.

                     
      2.                
    2.                    

      If a call is in the negotiation stage but next steps weren't discussed, how would you know?

                         

      Set up alerts in order to be quickly notified if/when something important happens with your team. One of our personal favorites is if "Next Steps" aren't talked about in a call in the Negotiation stage.

                     
      3.                
    3.                    

      What's the easiest way to give instant feedback on your team's calls?

                         

      In the call comments section, you can @mention your team to give feedback or to bring in others to help. You can even make comments private or add hashtags to search for them later!

                     
      4.                
    4.                    

      What's the easiest way to rate your team's calls across the organization?

                         

      If a scorecard has been created for your team you can easily score their calls directly from the call page itself. Let them know how they did for specific questions you created while providing an overall score.

                     
      5.                
    5.                    

      How can you quickly save good (or bad) calls to review with your team?

                         

      Was the call you just listened to a great call to share with the team in your next meeting? Or would it be a good demo to watch for onboarding? Make a library folder for it and keep it to reference later!

                     
      6.                
    6.                    

      Do you know your team's average talk time? Or how long each of your team members talks about pricing?

                         

      What talk time does your best rep adhere to? Or when do your bottom reps talk about pricing? All of these questions and more can be answered via the stats page.

                     
      7.            
           
       
       
                      

    Tech Admin/Non-Recorded

                      
               

    This user has admin rights in Gong.

               
                     
    1.                    

      Set up all of your users in a couple of clicks.

                         

      Quickly see all of your team members, turn recording on for certain users and manage team hierarchy all from the same place.

                     
      2.                
    2.                    

      Did you know your team can listen to their calls on the go?

                         

      Make calls available offline to take notes and provide feedback all from your mobile device.

                     
      3.                
    3.                    

      Compliance is a big deal.

                         

      Gong makes it incredibly easy to follow all compliance rules. Whether it be data retention or recording consent—we got your back.

                     
      4.                
    4.                    

      Security is a big deal.

                         

      Admins can do everything from enabling Okta single sign on - to restricting the number of days a call can be accessed when shared externally.

                     
      5.            
           
       
       
                      

    Admin/User

                      
               
                     
    1.                    

      How can you know exactly what happened on a call that took place last week/last month/last quarter?

                         

      Easily see if another team member already talked with your prospect and quickly watch the recording. Or simply review all calls with a prospect in one place to refresh your memory.

                     
      2.                
    2.                    

      Set up all of your users in a couple of clicks.

                         

      Quickly see all of your team members, turn recording on for certain users and manage team hierarchy all from the same place.

                     
      3.                
    3.                    

      How can you get those questions that you "tabled" answered?

                         

      Leave time-stamped comments that play the call segment you commented on when clicked. "@mention" a teammate to grab their attention to a call segment.

                     
      4.                
    4.                    

      Compliance is a big deal.

                         

      Gong makes it incredibly easy to follow all compliance rules. Whether it be data retention or recording consent—we got your back.

                     
      5.                
    5.                    

      Your talk-to-listen ratio may be good—but you may also have the longest monologues. How can you find this out instantly?

                         

      Get a personalized stats report to see how you stack up against the team, including the number of calls, your longest monologue, and lots of other useful information.

                     
      6.                
    6.                    

      Security is a big deal.

                         

      Admins can do everything from enabling Okta single sign on - to restricting the number of days a call can be accessed when shared externally.

                     
      7.            
           
       
       
                      

    Admin/Manager

                      
               
                     
    1.                    

      Set up all of your users in a couple of clicks.

                         

      Quickly see all of your team members, turn recording on for certain users and manage team hierarchy all from the same place.

                     
      2.                
    2.                    

      How can you see all of your teams calls in one place?

                         

      Quickly see all of your team's completed and upcoming calls in one central location. You can even listen live as the calls are happening.

                     
      3.                
    3.                    

      Did you know your team can listen to their calls on the go?

                         

      Make calls available offline to take notes and provide feedback all from your mobile device.

                     
      4.                
    4.                    

      What's the easiest way to give instant feedback on your team's calls?

                         

      In the call comments section, you can @mention your team to give feedback or to bring in others to help. You can even make comments private or add hashtags to search for them later!

                     
      5.                
    5.                    

      Compliance is a big deal.

                         

      Gong makes it incredibly easy to follow all compliance rules. Whether it be data retention or recording consent—we got your back.

                     
      6.                
    6.                    

      How can you quickly save good (or bad) calls to review with your team?

                         

      Was the call you just listened to a great call to share with the team in your next meeting? Or would it be a good demo to watch for onboarding? Make a library folder for it and keep it to reference later!

                     
      7.                
    7.                    

      Do you know your team's average talk time? Or how long each of your team members talks about pricing?

                         

      What talk time does your best rep adhere to? Or when do your bottom reps talk about pricing? All of these questions and more can be answered via the stats page.

                     
      8.                
    8.                    

      Security is a big deal.

                         

      Admins can do everything from enabling Okta single sign on - to restricting the number of days a call can be accessed when shared externally.

                     
      9.            
           
       
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