Intro to the libraries

Save, collect, organize, and share calls using the libraries. Access the libraries via Conversations in the left side panel.

• Automatically collect specific types of calls using streams, and get notified when relevant new calls happen by Slack and email.

• Create folders with important calls and call snippets, and share them with your colleagues. Access calls that your colleagues want you to listen to.

Your library

Your library contains folders and streams that you create, and folders and streams that have been shared with you. Share them with other people and teams, or keep them private. Some examples:

• Create streams for calls when competitors are mentioned

• Create streams for calls in which new methodologies or products are mentioned

• Create a folder with sales sync calls for your team

• Share a folder with snippets of objection handling for team members that need coaching in this area

• Share a folder with your manager with calls relating to your recent wins

Company library

Company library contains folders with content for all teams in your company. For example:

• The Director of Sales Enablement wants to share best-in-class calls for onboarding and training.

• The VP of Product wants new hires across the enterprise to listen to calls that cover your product’s competitive edge.

• The Director of Marketing and want to share their presentation about the new marketing strategy with the Sales and Customer Success teams.