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Change the call owner

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Naomi Papoushado
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Who can do this? TA_1.png and the current call owner

Occasionally, calls are attributed to the wrong owner. For example, this can happen when someone (an SDR) sets up a call on behalf of someone else (an AE). Change the call attribution in Gong so that the call is shown as part of the call owner’s deals, is used to calculate their call stats, and more.

Tip

Read this article to understand what we mean by call owner, and to get more details on why it's important.

Note

You can only change the call owner once the meeting has been recorded.

  1. Go to the recorded call that you want to change the owner for.

  2. On the call thumbnail, click edit.png next to the call's current HOST or OWNER.

  3. Beginning typing the name of the new owner and select them from the list.

  4. Click Next and confirm the change.

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