Who can use this: Any team member
Available on: Any Gong plan
Ideal for: Sales rep
From the call page, you can rename a call, correct a speaker name, or change the call owner.
Rename a call
Renaming a call updates the title everywhere it appears in Gong, including in the library, search results, and deal activity timelines. The original meeting title from your calendar is not affected.
To rename a call:
Open the call page.
Click the Call info tab.
Click the edit icon beside the call title.
Enter the new name.
Press Enter or click the checkbox to save.
Change a speaker name
Correct a speaker name when Gong has misidentified or not identified someone on the call. The correction updates the speaker label in the transcript, call stats, Spotlight, and search results. It does not change which CRM account or opportunity the call is associated with.
To change a speaker name:
Open the call page.
Hover over the speaker name you want to change in the transcript or timeline.
Click the edit option to open the Change name dialog.
Search for and select the correct person, then click Apply.
Change the call owner
Who can change the call owner: Business admin or team members who attended the call.
Call ownership affects which person the call is attributed to for stats, search, and deal activity. Change the call owner when Gong assigned ownership incorrectly or when ownership needs to be transferred to another team member.
To change the call owner:
Open the call page.
Click the Call info tab.
Click the edit icon beside the owner name.
Type the new owner’s name and select them from the list.
Click Next, then confirm the change.
Frequently asked questions
Does renaming a call affect how it appears in my CRM?
No. Renaming a call changes the title within Gong only. It does not affect the activity record in your CRM.
Will changing a speaker name affect which deal or account the call is associated with?
No. Speaker name changes update how people are labeled in the call, but they do not change the call's CRM association. To update the account or opportunity the call is linked to, learn more about managing call associations.
How does Gong determine who the call owner is?
Gong assigns call ownership based on who organized the meeting in the calendar, the CRM activity owner, or the primary user detected in the recording data.
Why might a speaker show as unknown or have the wrong name?
Gong identifies speakers using audio track separation and participant data such as calendar invites and CRM contacts. If a participant joined with an email address not in your CRM or was not included in the calendar invite, Gong may not match them automatically. Use Change a speaker name to correct the label manually.