Where to go: Insights > Coaching Metrics
This article explains what's included in the coaching metrics report that you can download from the Coaching Metrics tab (learn how).
There are 2 versions of the report. The shorter version contains only what you can see in your current view of the COACHING METRICS tab. The longer version contains both what you can see in your current view, and also all additional data that was analyzed by Gong to calculate the numbers shown in your current view. A full list of the CSV columns is listed here.
|
COLUMN NAME |
HUMAN |
NOTES |
|---|---|---|
|
coach_name |
Coach's name |
|
|
coach_email_address |
Coach's email address |
|
|
coach_Gong_user_ID |
Coach's Gong user ID |
|
|
call_date |
Call date and time |
|
|
call_duration_seconds |
Call duration in seconds |
|
|
call_host_name |
Call host's name |
|
|
call_host_email_address |
Call host's email address |
|
|
call_host_Gong_user_id |
Call host's Gong user ID |
|
|
Call ID |
Call ID |
The ID of the call that the coach either attended, listened to, commented on, scored, or marked as “feedback given” in the selected date range. |
|
call_title |
Call title |
|
|
call_type |
Call type - internal, external, or unknown |
Values: External / Internal / Null. |
|
attended_call |
Coach attended call |
Shows whether or not the coach attended this call during the report date range. Values: TRUE / FALSE. |
|
listened_to_call |
Coach listened to call |
Shows whether or not the coach listened to this call during the report date range. Values: TRUE / FALSE. NoteThis count is for the number of calls, not the number of listens to a single call. Once someone listens to a call, it has been counted. We won't include the call in the count again, even if the same person listens to it again after significant time has passed. |
|
commented_on_call |
Coach commented on call |
Shows whether or not the coach commented on this call during the report date range. Values: TRUE / FALSE. |
|
scored_call |
Coach scored call |
Shows whether or not the manager filled a scorecard for this call during the report date range. Values: TRUE / FALSE. |
|
marked_as_feedback_given |
Coach marked call as "feedback given" |
Shows whether or not the coach marked this call as “feedback given” in the selected date range. Values: TRUE / FALSE. |
|
date_listened |
Date coach listened to call |
The date the coach first listened to the call during the report date range. Otherwise, Null. Format: yyyy-mm-dd. |
|
month_listened |
Month coach listened to call |
The month the coach first listened to the call during the report date range. Otherwise, Null. Format: mm. |
|
week_listened |
Week coach listened to call |
The week in year the coach first listened to the call during the report date range. Otherwise, Null. Format: Week ww of yyyy. |
|
date_commented |
Date coach commented on call |
The date the coach first commented on the call during the report date range. Otherwise, Null. Format: yyyy-mm-dd. |
|
month_commented |
Month coach commented on call |
The month the coach first commented on the call during the report date range. Otherwise, Null. Format: mm. |
|
week_commented |
Week coach commented on call |
The week in year the coach first commented on the call during the report date range. Otherwise, Null. Format: Week ww of yyyy. |
|
date_scored |
Date coach scored the call |
The date the coach first scored the call during the report date range. Otherwise, Null. Format: yyyy-mm-dd. |
|
month_scored |
Month coach scored the call |
The month the coach first scored the call during the report date range. Otherwise, Null. Format: mm. |
|
week_scored |
Week coach scored the call |
The week in year the coach first scored the call during the report date range. Otherwise, Null. Format: Week ww of yyyy. |
|
date_marked_as_feedback_given |
Date coach marked the call as "feedback given" |
The date the coach first marked the call as "feedback given" during the report date range. Otherwise, Null. Format: yyyy-mm-dd. |
|
month_marked_as_feedback_given |
Month coach first marked the call as "feedback given" |
The month the coach first marked the call as "feedback given" during the report date range. Otherwise, Null. Format: mm. |
|
week_marked_as_feedback_given |
Week coach marked the call as "feedback given" |
The week in year the coach first marked the call as "feedback given" during the report date range. Otherwise, Null. Format: Week ww of yyyy. |
The following columns are added to the CSV if you select the option to include the Managers tree, and include the name and email address of the manager.
The tree starts with the highest-level manager defined in Gong, and moves down your organizational hierarchy to the lowest-level manager that only has direct reports rolling up to them.
|
COLUMN NAME |
HUMAN |
|---|---|
|
name_of_top_manager |
Name of top manager |
|
email_address_of_top_manager |
Email address of top manager |
|
name_of_manager_2nd_level_down_from_top |
Name of manager 2nd level down from top |
|
email_address_of_manager_2nd_level_down_from_top |
Email address of manager 2nd level down from top |
|
name_of_manager_3rd_level_down_from_top |
Name of manager 3rd level down from top |
|
email_address_of_manager_3rd_level_down_from_top |
Email address of manager 3rd level down from top |
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name_of_manager_4th_level_down_from_top |
Name of manager 4th level down from top |
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email_address_of_manager_4th_level_down_from_top |
Email address of manager 4th level down from top |
|
name_of_manager_5th_level_down_from_top |
Name of manager 5th level down from top |
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email_address_of_manager_5th_level_down_from_top |
Email address of manager 5th level down from top |
|
name_of_manager_6th_level_down_from_top |
Name of manager 6th level down from top |
|
email_address_of_manager_6th_level_down_from_top |
Email address of manager 6th level down from top |
|
name_of_manager_7th_level_down_from_top |
Name of manager 7th level down from top |
|
email_address_of_manager_7th_level_down_from_top |
Email address of manager 7th level down from top |
|
name_of_manager_8th_level_down_from_top |
Name of manager 8th level down from top |
|
email_address_of_manager_8th_level_down_from_top |
Email address of manager 8th level down from top |
|
name_of_manager_9th_level_down_from_top |
Name of manager 9th level down from top |
|
email_address_of_manager_9th_level_down_from_top |
Email address of manager 9th level down from top |
The following columns are added to the CSV if you select the option to include the CRM fields.
|
COLUMN NAME |
HUMAN |
|
|---|---|---|
|
crm_account_name |
Account name, as in CRM |
The CRM account name of the account associated with the call, if imported from the CRM. Otherwise, Null. |
|
crm_account_id |
Account ID, as in CRM |
The CRM account ID of the account associated with the call, if imported from the CRM. Otherwise, Null. |
|
crm_opportunity_name |
Opportunity name, as in CRM |
The CRM opportunity name of the account associated with the call, if imported from the CRM. Otherwise, Null. |
|
crm_opportunity_id |
Opportunity ID, as in CRM |
The CRM opportunity ID of the account associated with the call, if imported from the CRM. Otherwise, Null. |
|
crm_opportunity_type |
Opportunity type, as in CRM |
The CRM opportunity type of the account associated with the call, if imported from the CRM. Otherwise, Null. |
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