Export team stats

All team members

Any Gong plan*

Insights > Team

Get CSV files with team stats that cover activities, trackers, scorecard usage, and more. The ability to export team stats is set in your permission profile. If you don’t have it and think you should, contact your admin. The report is sent to your email.

Note:

The date and time for the data exported is based on UTC time and not on the company’s timezone. Therefore there may be a discrepency between the data you see in the Team page and the data in the report you download.

Export a report

1. Go to Insights > Team.

2. Select the tab you want a report for. By default, the report is based on the selected filters. Change the filters as needed.

3. Click Export.

4. From the screen that opens, you can change the period of time covered in the report:

   • DATE RANGE: Creates the report based on the time filter selected.

   • TIME COMPARISON: Creates a report with comparison of the stats either for the last three months or last three weeks. Each entry has three rows showing the three different time periods covered.

5. Choose whether or not to include the management hierarchy, as defined in Gong (admins can view this in the Team members settings page). The hierarchy includes all managers, from the highest level to the lowest level.

6. Click SEND REPORT TO EMAIL. The report is generated and you'll get an email when the report is ready. Note that the report shows details for enabled team members only and generating the report may take some time.

Reports

The reports include the following data for enabled team members:

Activity report

• User Name

• User Email Address

• Total Call Volume

• Average Weekly Call Volume

• Total Call Duration (min)

• Average Call Duration (min)

• Total Weekly Call Duration (min)

• Calls Attended

Interaction report

• User Name

• User Email Address

• Total Call Volume

• Talk Ratio

• Longest Monologue (min)

• Longest Customer Story (min)

• Interactivity

• Patience (sec)

• Question Rate

Topics report

• User Name

• User Email Address

• Total Call Volume

• Topic Duration (name of topic) (min)

• Topic Timing (name of topic) (min)

Trackers report

• User Name

• User Email Address

• Total Call Volume: The total number of calls hosted by the team member in the selected period

• Applicable Calls: The number of calls hosted by the team member that are relevant for this tracker. A tracker may include a built-in filter so that certain calls won’t be analyzed to see if they include the tracker mention.

• Tracker Use: The percentage of calls the tracker was mentioned in out of the applicable calls.

Scorecards report

Report provides a list of each person in the selected team, for the selected scorecards and time period. Each row represents the average score received by each team member.

• User Name

• User Email Address

• User Home Workspace

• Number of scored calls

• Number of calls available for scoring

• Overall score (if included)

• Scorecard questions and their answers

  • For yes/no questions, No= 0, Yes = 1

  • For range questions, range is given

  • For open-ended questions, text answers are included

  • For multi- and single-section answers, selected answers are included

For more data about scorecard usage, including additional remarks provided by the scorer, go to Company settings > Coaching > Scorecards and locate the specific scorecard you’re interested in. Click on the the scorecard to open it, click in the top right corner, and choose Export to CSV. For more about that report, see creating and managing scorecards.

Gong usage report

If you are are a technical admin or a business admin, you will receive a more detailed report with additional data you may need.

The standard report includes:

• User Name

• User Email Address

• Calls listened to

• Calls with Feedback

• Calls with Comments

• Calls with Scorecards

• Marked as Feedback

Coaching Received report

• User Name

• User Email Address

• Feedback Received

• Comments Received

• Scorecards Received

• Marked Received

*The features available to you depend on your company’s plan and your assigned seats.