All team members
Any Gong plan*
Insights > Team
Get CSV files with team stats that cover activities, trackers, scorecard usage, and more. The ability to export team stats is set in your permission profile. If you don’t have it and think you should, contact your admin. The report is sent to your email.
Note:
The date and time for the data exported is based on UTC time and not on the company’s timezone. Therefore there may be a discrepency between the data you see in the Team page and the data in the report you download.
Export a report
Go to Insights > Team.
Select the tab you want a report for. By default, the report is based on the selected filters. Change the filters as needed.
Click Export.
From the screen that opens, you can change the period of time covered in the report:
DATE RANGE: Creates the report based on the time filter selected.
TIME COMPARISON: Creates a report with comparison of the stats either for the last three months or last three weeks. Each entry has three rows showing the three different time periods covered.
Choose whether or not to include the management hierarchy, as defined in Gong (admins can view this in the Team members settings page). The hierarchy includes all managers, from the highest level to the lowest level.
Click SEND REPORT TO EMAIL. The report is generated and you'll get an email when the report is ready. Note that the report shows details for enabled team members only and generating the report may take some time.
Reports
The reports include the following data for enabled team members:
Activity report
User Name
User Email Address
Total Call Volume
Average Weekly Call Volume
Total Call Duration (min)
Average Call Duration (min)
Total Weekly Call Duration (min)
Calls Attended
Interaction report
User Name
User Email Address
Total Call Volume
Talk Ratio
Longest Monologue (min)
Longest Customer Story (min)
Interactivity
Patience (sec)
Question Rate
Topics report
User Name
User Email Address
Total Call Volume
Topic Duration (name of topic) (min)
Topic Timing (name of topic) (min)
Trackers report
User Name
User Email Address
Total Call Volume: The total number of calls hosted by the team member in the selected period
Applicable Calls: The number of calls hosted by the team member that are relevant for this tracker. A tracker may include a built-in filter so that certain calls won’t be analyzed to see if they include the tracker mention.
Tracker Use: The percentage of calls the tracker was mentioned in out of the applicable calls.
Scorecards report
Report provides a list of each person in the selected team, for the selected scorecards and time period. Each row represents the average score received by each team member.
User Name
User Email Address
User Home Workspace
Number of scored calls
Number of calls available for scoring
Overall score (if included)
Scorecard questions and their answers
For yes/no questions, No= 0, Yes = 1
For range questions, range is given
For open-ended questions, text answers are included
For multi- and single-section answers, selected answers are included
For more data about scorecard usage, including additional remarks provided by the scorer, go to Company settings > Coaching > Scorecards and locate the specific scorecard you’re interested in. Click on the the scorecard to open it, click 
in the top right corner, and choose Export to CSV. For more about that report, see creating and managing scorecards.
Gong usage report
If you are are a technical admin or a business admin, you will receive a more detailed report with additional data you may need.
The standard report includes:
User Name
User Email Address
Calls listened to
Calls with Feedback
Calls with Comments
Calls with Scorecards
Marked as Feedback
Coaching Received report
User Name
User Email Address
Feedback Received
Comments Received
Scorecards Received
Marked Received
*The features available to you depend on your company’s plan and your assigned seats.