Benefit from Gong’s view into reality, in real-time while you’re on your calls. Collaborate with teammates, take notes, keep tabs on whether you're talking to much, and more. See what’s really happening in your calls while they’re taking place, so you can course-correct when necessary.
Make sure your call is scheduled in advance, and set to record with the native Zoom app. From the admin side, Gong needs to be pre-approved as an app at your org’s Zoom account level. For more, see this.
During the call, you can share your screen with customers as you usually do and the Gong app for Zoom won't be visible to customers.
Start your call and open the Gong for Zoom app. Once the app is open, here's what you can do:
Take notes during the call, to remind yourself or notify your colleagues about key points in the call, as they come up. Notes are saved as comments and imported into Gong with the call. As with comments, you can choose who sees the notes: anyone at your company, specific people, or yourself.
Teammates on the call who are also using the Gong for Zoom app can see your notes in real-time and respond, for quick and easy real-time collaboration.
Notes you make during the call are not visible to customers on the call.
When something important comes up in the call, add a bookmark. Once the call is imported into Gong, you’ll see the bookmarks in the comment panel. Click on the timestamp to go to that moment in the call.
Know whether you or your colleagues are talking too much during the call with real-time talk ratio data via the interaction tab. Seeing this info during the call helps you stay on track, and course-correct if necessary.
If you've spoken for more than 2.5 minutes, you'll see an alert letting you know.
Note
For interaction data to be visible during the call, the call owner needs to open the Gong app for Zoom.
Seeing the live transcript during the call makes it easier to follow along and add comments. To be able to view the transcript, your Gong admin must enable live-streaming from Zoom to the Gong app.
The transcription is turned off by default. To turn it on, click the Transcript tab, and choose the call language, from the following options:
-
English (US, Australia, UK)
-
Spanish (US)
-
French (France, Canada)
-
German
-
Hindi (India)
-
Italian
-
Japanese
-
Korean
When you turn on the transcript, everyone on the call sees the following message:
Note
The transcript you see in the app is not as accurate as the one you’ll see later in Gong.
Click ) in the top right corner of the app to take the following actions:
-
Pop out the chat screen / merge it into the meeting window
-
Refresh the app
-
Close the app
-
Set the app to open automatically whenever you have a Zoom meeting
You can also:
Note
If you share the app screen from here, all call participants, including customers, can see the Gong for Zoom app.
-
Share the app screen
-
Invite other people in your company to use the app
-
Expand / collapse the app screen
To add the app, your org must be set up for native Zoom recording and the Gong app for Zoom must be pre-approved by your tech admin at your org's Zoom account level. For details, see this.
To add:
-
Open Zoom, and go to the Apps tab.
-
Click Browse all apps, and search for Gong.
-
Add the Gong app for Zoom.
-
From now on, during meetings recorded in Zoom, you can open the Gong for Zoom app by clicking Apps, and then clicking Open next to Gong app for Zoom.
To remove:
-
In your browser, sign in to your Zoom Account and go to the App Marketplace.
-
Click Manage > Added Apps and search for Gong App for Zoom.
-
Click Gong app for Zoom, and then click Remove.
Comments
0 comments
Article is closed for comments.