Who can use this: Tech admin
Available on: Any Gong plan
Move one call or a set of calls from their current workspace to a different workspace. Moving is a permanent reassignment: the call link stays the same, but access, trackers, topics, and statistics are all recalculated in the destination.
The impact of moving calls
Review what changes and what stays the same before you move calls, especially for calls with scorecards or active trackers.
What changes after the move:
Call access: Recalculated based on the destination workspace permission profile. Users who were explicitly shared on a call retain access regardless of their profile in the destination workspace.
Topics and trackers: Rescanned using the destination workspace's definitions, so topics and trackers are recalculated.
Scorecard scores: Removed from source workspace statistics and not visible in the destination. Score history cannot be recovered.
Library folder membership: Removed.
Statistics: Recalculated in both the source and destination workspace.
What stays the same:
Call link (internal and external shares keep the same URL)
Comments, mentions, and open feedback requests
Move single or multiple calls
You can move a single call from its call page or move multiple calls using Conversations search. Moving many calls at once can take up to a few hours.
To move a single call:
Open the call.
In the call page header, click the call actions menu, and select Move from workspace.
Select the target workspace.
Click Move call.
To move multiple calls:
From the left sidebar, click Conversations, and select Search.
Filter and search for the calls you want to move.
Hover over the calls and select their checkboxes, or click Select all.
In the floating bar, click the More actions icon, and select Move from workspace.
Select the target workspace.
Click Move calls.