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Configure email tracking

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Kelly Gerson
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Note

Working with Gong Engage requires an Engage seat.

You can track email opens and clicks for emails sent from the Gong email composer. When enabled, opens and clicks are displayed as digital interactions in Engage.

engagement_events.png

To set up email tracking:

  1. Click your name at the top right and go to Company settings

  2. In the Engage section, click Email settings

  3. Scroll to the Email tracking section

  4. Choose whether you want to enable open tracking, and/or link click tracking

Email tracking FAQs

What effect does tracking have on email deliverability?

Email tracking can impact deliverability both positively and negatively. Email tracking through Gong is optional, so you can choose what's best for your organization.

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