Spotlight highlights a call's most important information, so you know what happened without listening to a moment of the call. Save time reviewing, drill down into the details, get AI-generated answers to call-related questions, and more.
Call spotlight is available for customer-facing web conference calls and outbound telephony calls in English, Dutch, French, German, Italian, Portuguese, and Spanish.
Highlight
For customer-facing web conference calls, spotlight opens automatically on the Highlights tab. The call brief at the top features a short summary of the call, covering who was on the call and what was discussed. Next steps includes a list of action items from both sides of the conversation, so you know how the call ended, and what’s planned for next time.
Outline
Click Outline to see the contents of the call, divided into subjects. Click any subject and jump to a bulleted list of what was discussed in that part of the call. At the top of each subject, see an indication of how long it was discussed for during the call; click on the timestamp to go to that part of the call.
Ask anything
Want to know if the customer was trying to solve a specific problem with your product? Or perhaps you’re wondering if they mentioned budget. From the Ask anything tab, ask call-related questions and get AI-generated answers. For tips on how to get the information you want, see this.
For outbound telephony calls, Spotlight opens automatically, showing you the call outcome, next steps, call brief and prospect highlights. It's a huge timesaver, letting you know what you need to know about prospecting calls, without listening to a moment.
Spotlight for outbound telephony calls includes the following:
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Outcome: Was a meeting booked? Should you follow up soon? Did you reach the wrong person? See this info right away, so you know how the call ended.
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Next step: Did the call end with an action item? Could be something like “Send an email with meeting details” or “Follow up in 4 months”. If there are no next steps, you'll see "No further action".
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Call brief: This is a short summary of the call.
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Prospect highlights: This is a bulleted list of things the prospect said that may be helpful for follow up. For example, if they mentioned that someone is on holiday or if there have been layoffs recently.
Gong ensures the highest level of security with an in-house governance strategy and a team dedicated to oversight and model development. We never use public large language models, unlike other solutions that leverage public-facing technologies directly. If you have any questions, write to privacy@gong.io
Tip
At Gong, we use Spotlight every day to save time. See how we do it
Call spotlight can be exported to Salesforce and HubSpot. In Salesforce, the call brief and highlights are displayed in the
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conversation object (if you have the Gong for Salesforce app installed)
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task
In HubSpot, it's displayed in the description of the object your activities are exported to, either
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calls
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notes
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meetings
If you don't see call spotlight, contact your Gong tech admin.
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