Gong identifies the language that was spoken on a call. If the language is incorrectly identified, or if multiple languages were spoken in a call and you want the transcript to reflect a different language than the one reflected in the transcript, you can reprocess the call from the call page.
To do this, click ) in the top right corner, select Transcribe call in correct language and select the language you want the transcript to be processed in.
Some things to keep in mind:
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Reprocessing can take up to 1 hour, during which time the call will be unavailable.
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Transcribing the call in a different language is not translation. For select languages, it is possible to translate the transcript into English. For more, see this.
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After a call is reprocessed, Gong reapplies its analysis to the call, and related insights will be based on the new language.
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If you see that Gong is consistently misidentifying your call languages, contact Gong support
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